Very attentive and help full staff. the only bad point is the restaurant at top floor...

The manager of the restaurant on the top floor thought he was the physiognomist of a hyper-exclusive nightclub like the Nodaway in New York (which I can get into without any problem). In fact, he lacks a lot of discernment and doesn't know how to recognize the hotel's guests or their potential purchasing power... this is the only inconvenience we had in this establishment during our stay.

An absolutely fantastic small luxury hotel. The service from the time we checked in to the time we left was superb. The best hotel we stayed in ,in Japan hands down. The room was ready for us although we were a bit early. We were there to celebrate a birthday and the hotel Management kindly acknowledged the occasion which was greatly appreciated. The room was beautifully designed and had all of the amenities you would expect in a luxury hotel and more. House keeping did a wonderful job of keeping it clean and inviting. The breakfast service was a la carte and everything was tastefully presented.

Nothing. Everything was lovely.

This hotel gives off a truly “boutique” type feel. We got upgraded to a junior suite which was very much appreciated, but didn’t get the opportunity to check out their basic rooms. The personalized service, coupled with the little extras provided at check-in and in the room, made it a wonderful stay and overall vibe. The breakfast at the restaurant on the top floor was excellent, and the views were wonderful. The staff was incredible in ensuring a welcoming, personalized experience. The small gym isn’t fully equipped but it is good, well kept, and set up for a basic work out, so we made use of it each morning. In all we would highly recommend staying at this hotel.

The junior suite was very good in size, lay out, etc. However they seemed to overcrowd it with furniture, so made it a bit cramped for a big space. In short they could make use of the space in a more efficient fashion for travellers. However, this didn’t in any way suggest we didn’t like the room, and we would book this hotel and room in the future.

The breakfast is high quality. Instead of buffet style, it offers the guest the choice from the breakfast menu, and are freshly prepared. The Fauchone branded amenity biscuits are tasty. This hotel is located at Shijo Kawaramachi area, 10 mnutes walking lead to the tourist / shopping area of Shijo, but is very quiet at night. Several Kyoto bus have stop at the door of the hotel. When finishing the day trip to nearby cities (Nara, Uji) and back to Kyoto station, that would be very convnienet to hop on a bus and take you back to this hotel. It is my second stay at this hotel in these 2 years, and feel appreciated and welcomed back by the hotel staff.

Hotel upgraded us to their junior suite which was an amazing room exceeding all our expectations. Large enough that it included a separate dining area. The bathroom also had a large walk in shower and bath. Toilet was in a seperate room with all the top bidet facilities expected from a 5 star hotel. The rooms lighting included mood settings. Further to this, as we were leaving the foyer in a hot day and about to set off on a tour, a staff member provided us with two cold free bottles of water which was outstanding service.

Perhaps if i was forced to write a negative, no matter how minor it felt to us, the views might have been better matched to the outstanding room. But, this minor issue, in no way should dissuade anyone from booking the hotel.

Location was excellent, decor nice, high quality bedlinen, towels, robes etc

Complimentary biscuits, snacks in the room but only on the first day of our 6 night stay. Were not replenished. Nor was the creamer for the coffee machine. There were complimentary bottles of water at entrance on the afternoon we arrived and the following morning but never again. Only a jug of water in the room.

I have stayed in many many hotels in my short life and I can say this is easily one of the best. For everything. We came for our honeymoon and I don’t even write reviews for most of the great hotels I’ve stayed at but truly, the staff and hotel warmed my heart. Just well done to all of them, from minute one till when we left, we felt at home. Everything was truly perfect. Just perfect. Should really be double the price.

Excellent location and a fabulous hotel. Our room was lovely, cleaning etc excellent and the laundry service very good. Breakfast was really good too. Every member of staff we encountered was lovely - friendly and extremely helpful, they were always ready to do whatever they could for us. We stayed in five different hotels during our trip to Japan and spent two weeks at the Fauchon. It was far and away the best of all the hotels we stayed in and we would definitely return.

Nothing

Everything! Beautiful hotel, room, facilities and service! I was on my own and the staff could not have been more helpful. The hotel is beautiful and very centrally located but also not far from Kyoto station (25 min walk). Beautiful breakfasts, lovely bar. The rooms were incredible!!! Thanks so much for a wonderful stay. I hope to come back one day!

The location is great, we were able to walk to the main "downtown" area and to the main tourist spots. For the tourist spots that were further away, we used the train/bus, which was very convenient. We really like the staff, everyone was super nice to us. The breakfast is a la carte, and it was pretty tasty, great croissants! Overall, I highly recommend this hotel.

Everything was great!