Very quiet and peaceful location, just minutes walk from a more secluded part of West Lake. Staff were very welcoming and helpful. We were able to request for rooms on the 1st floor as the property is an old fashioned building with no elevator (though actually, I think there are only 2 floors anyway, but it saved us having to lug our big bags up and down).

Not the fault of the property (probably deliberate to be away from the crowds), but the location might be a bit inaccessible by public transport and not near shops and food stalls. So something to consider, unless you're driving or have a driver to bring you to and fro.

Stunning surroundings, with lakes, far from the crowds. I expected it to be quieter at night, but it depends on the number of guests arriving late or leaving early. It was during the national holiday so there were a lot more people than usual, I believe. Still, I had an enjoyable stay; It was lovely to wake up and walk to beautiful natural scenes. I enjoyed the location. It was easy to take a taxi or cycle to reach other main attractions. The bed was very comfortable, and the room was clean. I love the style of the room, as it has a more traditional layout. When it was quiet, it seemed we were travelling back in time. Breakfast was served every day, but because of the high season, sometimes the room was a bit too crowded. The food options were good enough.

The hotel has just been renovated. The staff are very friendly and helpful. The breakfast is also good. The hotel has floor heating, and the experience is very nice. I will recommend it to my friends.

Location was great. The room was clean and the staff was super friendly and helpful. When we left the property to travel more, we accidentally left our iPad. the hotel contacted us and arranged for the iPad to be delivered to us at our next destination. Thank you to Ms. Liao and Xiao Yu for your help!!

Location is excellent. Close to main sights ie. Lingyin temple, Chinese National Tea Museum. Many places to eat within easy walking distance.

Not a deal breaker but if you had heavy luggage, lack of elevator for upper floors could be a challenge.

located directly next to smaller sections of the Westlake for a walk. Hotel was reachable via bus/car. Breakfast was a buffet with both chinese and western options. Speaking English was possible.

our room was on ground level next to a path to another hotel/house which meant you would have to close the curtains to be concealed from walking by travelers

The friendliness of staff, the hotel decor and ggod scenary of the surrounding - good for walk and fresh air.

There is no hook for clothes in the bathroom. Has tea cup but no spoon. The tv is difficult to turn on.

Friendly staff. Lovely room - nice decor, comfortable bed. Good shower, and the high-tech toilet was great. Enjoyed the location: far from the crowds, yet easily accessible by bus. The Maojiabu area is picturesque, and the China National Tea Museum is within walking distance.

Cozy and quiet. The reception lady was very friendly and nice!

Quite a distance away from main area, train station and airport. Limited eateries and convenience shops nearby.

Good location. In west lake scenic area and numerous buses can take you to major tourist sites. Breakfast is decent.

Room is not very sound proof. Struggle to make TV work