We booked a suite. It didn't cost much more than a regular room and it was amazing.... with a few caveats. Breakfast was first rate. The a/c (two mini splits) was great. The bathroom was super, but they could have done a better job cleaning it. The suite was enormous (a half bath in addition to the regular one???). We had several family members in the room for a cocktail and conversation and there was plenty of room. The staff was super, throughout... front desk, restaurant, housekeeping, doorman, etc. And the Granada neighborhood below the hotel is one of the best in the city for boutique restaurants and shopping. Great taco restaurant across the street! I'd go back there.

I couldn't get the tv to work, and i had to go down to the front desk to get help as there were no instructions to call them from the house phone. The furniture, for a high end suite, was kind of old. Nevertheless, it was comfortable. The bar at night was "meh". We drank the freebie they gave us and moved on. It's not their fault but the sidewalks in Cali are DANGEROUS (nothing to do with the people, just the pavement) for this 75 year old guy. I don't mind it's on a hill; Cali is a hilly city. But I had to negotiate around some seriously broken concrete and steep steps to walk down the hill to Granada and I wasn't pleased.

Do not miss the breakfast daily. The food is excellent and the staff is attentive and friendly. The location was ideal for walking to dinner and drinks nightly. A short cab ride will get you anywhere you want to go in the north part of Cali. It's about 30 minutes to the airport so not far but not around the corner. The lobby level sitting area outdoors was perfect for a cocktail at night in the cool breeze. We felt safe, secure and welcome the entire stay.

I am just learning Spanish so I was lucky to have a fluent Spanish speaker with me. It would have been a convenience to have someone on staff that spoke English. But I used my translation app and everyone was friendly and patient so it was not an issue at all.

The staff are SO helpful and friendly. Even with my limited Spanish and no English for some of them, they managed to answer all questions and helped us with unusual requests several times. Carlos went out of his way to help us when we were trying to find a club to go hear salsa and watch dancing. It is a charming older building set in an interesting neighborhood with good restaurants all around. The hotel restaurant is quite good though and we ate most of our meals there.

"Breakfast was excellent, the location was a major advantage, the staff were friendly and attentive, the rooms were spacious, and the hotel interior was beautifully designed."

"The hotel is slightly outdated; adding a smart TV would be a great improvement. Additionally, the hair dryer could use a stronger power output."

I felt safe during my stay. The hotel is very clean and well positioned in the Granada Area.

The breakfast options have a large variety but the food was average. We could select anything from the menu though, so this was pretty good value for money.

The breakfast was fantastic! especially the fruit and the eggs Florentine, really outstanding! also staff was great in particular Mr. Leider very helpful and courteous.

There is nothing I did not like... But having a pool area or a larger more comfy lounge would make a great feature to have at this Hotel.

the external building is pretty nice, and the rooms are very comfortable and nice. The restaurant service is great, has variety of food and breakfast is completely different from other hotels, local food more options and it was delicious

The bathroom is quite old, but it works ok

The breakfast was delicious, with a great variety and authentic local flavors. The waitstaff, and all the employees in general, were very friendly.

I think the cocktails could be improved. They're good, but they could be better.

Beautiful hotel with great facilities in excellent location. The breakfast was delicious, luckily they had a gym after eating their delicious breads.

The staff all seemed to be in a bad mood

The premises are gorgeous. High quality breakfast menu: wide variety of choices, locally sourced ingredients, skilled chefs/staff, attention to detail in everything, and a truly dedicated staff. The hotel manager greeted us in person and gave us recommendations on the menu. He knows his stuff!

The shower could be modernized. Also please add some tissue boxes, and additional hand towels, or face towels.