Overall, the hotel is true to the Kempinski name. It's luxurious and the service is top-notch, which is very unusual for Israel. Swimming pool is nice and clean, comfortable and relaxing enough even in a hot day. Although was quite crowded on Shabbat, but not too crowded. Lady in Red service is a blast. Again, true to it's brand. They are true professionals and made our trip unforgettable. Polina and Alice — thank you! You created some special memories for my wife's birthday, and we are likely to be back for that very reason. This is what such hotels are about. Mayan at the reception was of HUGE help when we encountered some issues with our room. She truly saved our trip and did it with understanding and urgency the situation required. If not for her, I would be writing a completely different review. Horizon lounge is a very private and very comfortable place, although I wouldn't count on it's food. But we got privacy, comfort and cocktails, so was worth it for us. Nadia was there to help and was very good with customized requests. In-room dining service is OK and so are restaurants. But you should take into account that, during the Shabbat, many options are not available.

The breakfasts, which are a huge part of the hotel experience, were a disappointment. I have no idea how the hotel got their breakfast award. The buffet is very good, with good pastry, egg, caviar, salmon and cheese options. But the a la carte options are nothing short of a disaster. Benedict was oversalted and the spinach was burned, making the dish bitter. The croque madam was basic at best. The frittata was also burnt and tasteless (photo attached). Also, shakshuka, while a buffet option, not an a la carte dish, was extremely basic. I can swear we had better shakshuka at some TA's 4 star hotels.

Staff welcoming and always helpful. Facilities good and room very comfortable

Great sea view from room but no balcony

prime location, highest quality, excellent food and beverage. staff is extremely polite, professional, and helpful

not enough closet space. no storage in bathrooms for toiletries, signs to spa and gym all read level 2, they are actually located on level 1. lobby restaurant does not serve lunch until 12:30 pm, no bathrobes in room, the gym is very basic and lacks proper equipment

The location and facilities are great, the venue is well suited for persons with disabilities. The restaurant, the bar and the outside terrasse are very pleasant and so is the swimming pool with the lounge area. The customer relations lady was very professional and helpful.

Quite a few of the staff are very junior and need to improve. We had a very unreliable concierge service and the room service was also not at a 5 star level - dirty glasses and empty coffee capsules were not replaced.

The linen and towels were outstanding. The porter -Eli and Hessel the doorman - were beyond expectations and deserve to be acknowledged as going beyond the call of duty. The concierge was helpful with getting restaurant bookings and friendly. The breakfast offering superceded all those i have been to at any hotel in Israel and i have stayed at many different hotels.

As i arrived the initial person who checked me in was rather abrupt but the exceptional service from all other staff far outweighed this.

The property is new and everything works. Service is polished. a special shout out to Tia and David at tue Concierge and Hessel and Michael at the front door … nothing was too much trouble for them.

The pool menu is shocking. Not that tue food isn’t good but so the wrong choice of food when sitting at the pool in mid 30 degrees. All one wants is a healthy option which they have on their milk menu downstairs and room service so not sure why it’s not offered at the pool. Stanislav at tue pool always ensured we were sorted with loungers no matter how busy it got.

Breakfast was excellent even we stay 1 night for dinner was incredible but bit expsensive . Top luxury hotel in best place in Tel Aviv

Window of the hotel were not clean so view not great from your room but except that everything was perfect. Swimmimg pool was closed as well we were not inform about that.

- Room at 6th floor - Beautiful interior design both indoors and in-room - Pleasant smell throughout the hotel - High-quality food with delicious desserts - Thoughtful amenities - Surprising & delightful in-room gifts - Good room soundproofing from the adjacent pool area

- Service at Sereia restaurant was lacking - Most waitstaff seemed inexperienced - Poor soundproofing from other rooms; we heard water flushing intermittently.

Great facilities (pool area, gym and restaurant). Excellent location with impressive room views. Nice breakfast with wide range of offering.

Staff were not overly friendly. The check-in experience was not good. Too many lights flashing away in the room over night made it difficult to sleep.

the room view (beach) was beautiful, room was clean and comfortable, staff were responsive and friendly. breakfast was good. easy access to the beach.

we had some difficulty in payment processing.