The facilities were very modern and clean. The staff were exceptionally friendly and always will to help. The breakfast delicious. It was at the more expensive end of Thai Binh hotels but we will happily stay there again when we next visit family in that part of Vietnam.

A very minor complaint - the air conditioning was only set to heating. As Australians, we found the room a bit too warm and when we asked if we could perhaps have the chance to cool our room we were told it was only heating in winter. Fair enough, temperature is a very personal thing, the windows could open and it wasn't oppressive.

This is the spot to stay if you are in Thai Binh. A beautiful new hotel with all the hoped-for amenities, including restaurant, bar, room service, gym, pool, etc. We booked an amazing suite at a great price and were comfortable for a long week of work. The staff constantly went above and beyond to meet our needs, ensure we were happy with the service, and help with any daily requests. Housekeeping staff even told management when we didn't finish most of a steak from room service (it was undercooked) and the hotel manager followed up with us. We didn't want to make an issue of it but they took it very seriously - all of the staff apologized for it! We were fine with it but overwhelmed by their attention to detail and desire to make everything right. Top notch service unlike anything else. What an excellent team. The suite was fantastic too - great view, comfortable, nice amentities. Would definitely stay here every time I am in town.

Nothing! It was 100% amazing.

nice view nice food Sen Spa is wonderful. i was relaxing there!! 😃

1/ tv cable signal is unstable 2/ air con is set by hotel only heat . I cannot change setting to fan or cool. At night the room is stuffy . i should open window for air and wind get into the room 3/ missing notice card of “not interrupt” - “make up room” in my room this time!!

room is clean and well lighting

i stayed 2 dáy. day 1 it took me 15min to open tv channel. on day 2 could not open. after introduction of hotel tv showed “no signal” . i tried more than 30mins and stopped - turn off tv due to it was late 9pm and i wanted to be alone for work (i had same issue when i stayed last year)

The hotel is modern and very well equipped to a luxury standard. Better than that, though, was the helpfulness of Minh. He was on reception when we arrived and explained we needed a bouquet of flowers for my son’s wife’s parents. Not only did he take us to a florist, he also carried the arrangement back to the hotel and looked after it until we needed to take it.

The only thing that I can think of is that the coffee needs to be kept hotter at breakfast time.

room is fine

room service menu did not have local food (ex. canh ca Thai Binh, bun bung Thai Binh, ....) mostly EU and US foods especially in winter suggest to have more hot foods. I was sick when check in hotel and could not go out for dinner and found no hot meal in the hotel :-(

A very good top Hotel. Personal very nice and helpfull. Especially Tran Thanh Tu from reception . We look foward to come back soon. Thanks to All of you.

Everything was good. Nothing to complain.

Great staff, nice and clean, almost everything was good

Lack of vegan options at breakfast. Easy to improve, won't hurt nobody :)

Great hotel and very helpfull staff

We booked a room with balcony but the room didn’t have one. We wanted to have lunch but the restaurant was closed despite the roominfo showed it was open.

Staffs are very friendly - Epecially Ms Van receptionist who was very friendly and supportive. She helped me a lot to order food at night when I arrived hotel late and a bit tipsy. Please give my 5 stars rating to her.