We took a room with a balcony, the room was large, spacious and clean. There were excellent breakfasts and dinners, every day a new cuisine, everything is very tasty and there is a lot of choice. If you plan to go somewhere for dinner, you can change dinner for lunch and go on an excursion in the afternoon.

In some restaurants, a tip of 10 euros is immediately added to the bill, without warning. Usually it's a tip for bread that is served even though you haven't eaten it.

Beautiful 5* hotel in front of the beach with all facilities, even a bowling and 5 swimming pools. Kids friendly and many activities organised. Great breakfast, comfy bedroom. Good staff at the restaurant and for cleaning. beautiful garden.

Parking not free, but you can park outside for free. I've got ants everyday (a lot), only reaction of the staff is to spray something, but the came back just after, even no excuse for the disagreement (I have a baby).

The hotel was fantastic, boasting a beautifully maintained garden complete with artificial ponds and waterfalls that are home to turtles and fish—a delightful attraction for kids. The breakfast offerings were satisfying as well. While we did experience nightly visits from a parade of ants, it actually turned into a morning adventure for our two-year-old daughter, so it didn't bother us much. :)

The staff's limited English proficiency adds a touch of local charm, although it can occasionally pose some challenges for convenience.

I recently had the pleasure of staying at this hotel, and I must say, it was a fantastic experience from start to finish! Every aspect of my stay was enjoyable, and I can't wait to share my positive feedback. The hotel's ambiance was inviting, and my room was clean, comfortable, and well-equipped with all the amenities I needed. What truly set this hotel apart was its exceptional staff. The team members were warm, friendly, and always ready to go the extra mile to ensure guests' satisfaction. From the reception desk to the restaurant and the concierge, every staff member seemed genuinely dedicated to making my stay memorable. They were very professional but also personable, making me feel valued as a guest, staff was incredibly attentive and proactive in accommodating my requests. Their professionalism and willingness to assist with any queries or concerns I had made a lasting impression on me.

Attention to detail. Good choices of food. Gardens beautiful to relax in. Didn't make use of pools but they looked amazing. Service by all the staff is excellent. Comfortable beds. Rooms and bathrooms luxurious.

Snack bar food not good quality for the price. Being Easter week it was very noisy in the dining room.

Huge hotel on the main barrosa beach Spa is amazing. And wasn’t busy at all when I went 5 pools and great for kids. Of all the hotels we have stayed in Chiclana this had the most facilities and was more kids friendly

Some of the service was a bit slow. But I guess on holiday you shouldn’t be in a rush?!

View, well maintained properties, activities, polite employees.

It was a bit understaffed at the buffet and the food was not varied. We missed more healthy options.

Pool area + Beach Staff Comfortable rooms

The room I chosed was a "sea view" type of room, but what I got was a "side sea view"type of room. It was not a big problem but this should be mentioned in the room description. They are not the same thing.

The room ! Location ! Staff ! Breakfast is good but service a bit slow

Brasserie Lumiere is very limited in menu choice Hotel lacks athmosphere at night Needs a nice bar ...existing, are old and not appealing...! Hotel in August is 100% spanish and almost exclusive for families and Spanish families have an army of kids...!!

Room was comfortable and breakfast was good with an excellent selection of food. Pool areas were pleasant.

Indoor pool is so shallow it is unusable. Service in the Prado del Rey bar was poor. The single barman was trying to serve about 40 customers and so considerable delays resulted. Looks like a management problem trying to run a 5 star hotel on minimal staffing.