The spa was wonderful - I got a massage there and it was a relaxing experience. I wish I had known more about the sauna portion, I would have made more time and taken advantage of that. I tried to go for a hike near the water, and drove pretty far my first day, but on my second, I discovered a wonderful walk up the mountain - the hotel is located near a beautiful church and it seemed like there was a hiking trail behind it.

The parking was free so that was great, but the spots were tight! Also, I tried to leave early one morning for a hike, and it was difficult to get the garage door opened. Shower was a little small and seemed a bit shabby. Also, someone else mentioned this and I should have paid attention, but Saturday evening was LOUD with some music playing possibly near the bar? I would second the recommendation to bring ear plugs.

Great location.

Don’t eat at the main restaurant in the hotel. Only a few servers speak English. There were 16!family members in our group. One waiter assumed right away that we are part of the pilgrim group so he directed us to go to the restaurant downstairs. As soon as we got downstairs, we were asked to go back upstairs because the downstairs restaurant is only for pilgrims. All 16 of us went back upstairs only to be told by the same waiter to go back downstairs. Luckily, one waiter intervened and realized that we are not part on the pilgrim group. We were finally seated. We waited over 2 hours for some of our food to come. When o asked where are the red of our order, I was told that the kitchen was closed. This experience is very disappointing.

the hotel is fantastic for praying, very close to the Sanctuary; The hotel's spa is small but friendly; the families' breakfast was good and varied; the group breakfast was scary (little on offer and very basic). the restaurant is fair and good in the food, if you aim to stay in the hotel! It has a garage to stop car and bus, very good

the pool was dirty and they wanted us to bring towels from home... imagine for those who travel to take towels from the pool... the employee who stated this requirement for towels said it rightly... that was what was needed for the hotel to provide towels to go to the hotel pool...that was what was needed!!! At the reception they are very restrict with time to check in and check out, take attention.

The restaurant "Sale e Pepe" was exceptionally good. Polite, competent, well-informed personnel; very good, creative dishes reflecting the local cuisines but with interesting variations. Excellent local bread. We had very interesting local craft beer.

For a four-star hotel, a few things need to be taken care of. The sheets in the bedroom needed better care, they had holes in them. The television was rather small for the room; and its reception (on a rainy night) was so problematic as to be nearly unviewable at times. The breakfast was not too bad for a four-star hotel, but the coffee was absolutely awful. The machine was clearly serving instant coffee / Nescafe. Surely they can do better than that. The hotel charges 19 Euros for a late checkout, which is curious.

The staff were incredible. We had an accident en route (6 m on a Saturday night). We rang the Hotel who arranged for a breakdown truck to collect us. Could not have asked for more. The restaurant food was fantastic. Far better than the number 1 and number 2 restaurants on TripAdvisor - we tried them both.

The breakfasts were poor. Apart from that we had no complaints about anything.

I like the cleanliness of the room. Water heater is working well in the bathroom. Breakfast is amazing! It would be good if the hotel provides bedroom slippers. Also, the flights of stairs in front of the hotel is the only major negative point cos one would need to carry your heavy luggages up those stairs.

At hotel Hotel Gran Paradiso the staff will make you feel at home a very nice hotel just a few minutes walking from the Padre Pio's sanctuary and churches. Rooms are spacious with a comfortable/large beds and a panoramic balcony. The shower is quite big with rain forest shower heads. A generous breakfast with a large variety of food. Free 2 underground parking was a nice option too. The hotel staff very helpful and informative even if sometime it's a tricky question they will use Googletranslate to give you the right answer. The onsite restaurant was nice too but the amazing experience was the massages from Francisca she were fabulous and very professional! Best spa from design and interior point of view and one of the nicest relaxing experience ever, thumbs up. We will definitely come back with our friends !!!

Nothing

The standard was very high. But it was the staff especially Francesco who made our trip so special. Nothing was any bother and all were genuinely so pleasant. I would really hope to go back and stay in the future. A really top class hotel and so conveniently located to St Pio’s Shrine 🙏

Nothing basically it’s a lovely hotel

Excellent location and v good soundproofing as heard no noise from parties etc The cleaners were super friendly and helpful - helped me locate shorts that flew from my window to balcony below.

Avoid coffee machine and go straight to proper coffee at hotel which was excellent Pool didn’t open always at 9 am but closer to 10 am

Everything was great. The breakfast was good and plentiful with a good range to choose from. The pool was lovely and the garden area surrounding it. Very close to Padre Pio sights. Staff were nice and helpful. Easy and lovely underground car parking.

Nothing much but probably a little more choice in the hot counter at breakfast but not a big problem.