Probably the best hotel/resort in Hue. Colonial history and architecture sets the tone for a true 5-star experience, and the staff know exactly how to uphold that service. Food was mostly just okay, but extremely well-presented. However my Beef Tournedos was one of the best steaks I've eaten! The Perfume River Suite had a massive two-corner terrace with sunset and river views that made our stay truly special.

Our first room Deluxe King with River View felt small and had only one air con vent for two rooms - causing one room to be freezing while the other was warm. We paid to move to a larger room - which we enjoyed immensely!

The staff were wonderful, friendly, professional and very courteous. Great spa with one of the best massages Fantastic breakfast with a wide choice. Great pool. 30 mins walk to the main hub of Hue - we were happy to be in this location with only 5 mins walk to the train station and about 30 to the citadel.

Building work starting very early behind the pool area - we were not told about this until we arrived. Visible from our balcony which detracted from the view of the river and our sleep somewhat.We were given 2 drinks vouchers but this didn’t really compensate for the impact.

Every single member of staff goes beyond expectations to provide a friendly and efficient service. Nothing is too much trouble. Rooms are comfortable and quiet, despite construction work going on by the river. Food is superb. Reception desk staff work hard to fulfill their guests’ needs. They provided a hotel minibus to take us on to Hue at a very reasonable cost which was modern, clean and fully equipped for the journey, including massage chairs and refreshments, as well as a very amicable driver. Our second stay here and would love to find a reason to return again!

Some people swam in the pool but I found it just a tad too cold. Perhaps the heating could be switched on?

Wow what an incredible pool! 30-40 mtrs long depending. the building oozes colonial charms and is well maintained..glorious location right on Perfume River (Song Huong) and easy walking distance to many sights, cafes and restaurants. Breakfast staff very welcoming, provided special request mango, assembled excellent pho and as with all the staff provided a gracious hospitality. The concierge Ms Moon was resourceful and friendly...arranging a tour of tombs & surprising us with an anniversary bouquet of roses and sweet treats...the related restaurant Le Circle less than 10 mn walk down the river is splendid with perfect sunset views. Front desk crew and drivers first rate and enjoyed good massage at the spa. For some good local food visit Madame Thu and for upscale dining in a lovely villa across the river is Les Jardins de Carambole. Try the local salt coffee and for great roastery of Vietnamese Arabica (from many areas)...go to Nha Quin..about 7 mn by cab.

having to leave

Old world charm and resort like feel. The staff are very helpful and kind. It’s an upmarket hotel for Vietnam, fitting the mold of 5 star hotels. For me, this meant I lost some of the local connection to Hue culture. But with the heat, the resort like pool was fantastic and the hotel complex set on two acres by the Perfume River, was wonderful. We took full advantage of the free hotel bikes, venturing out everyday. We also had on site massages-not inexpensive by Vietnamese standards but very good facilities and services. Breakfast is excellent and also having a dining experience in Le Parfum was $$$ but very good food.

We had breakfast and dinner there and the service was good; we particularly liked the dinner in the dining room-good food choices and nice ambience.

We liked the fact that there were little cakes for guests to help themselves in the afternoon but when we ordered tea to have with it we had to pay for the tea which was freely available in our room. In other hotels we've stayed at we could order tea or coffee with the sweets served.

Gorgeous, understated art deco hotel. Well maintained, spotlessly clean, and excellent service. The staff are attentive and very friendly. The food and beverage quality is excellent. We did the cooking class the hotel offers with Chef Tri and loved it. We appreciated the trip to the market with Chef Tri as our guide and enjoyed learning how to make three Vietnamese dishes. Strong y recommend doing the class with Chef Tri! We also did the sunset cruise to the Thien Mu pagoda and recommend very highly. Lovely canapes and we opted for extra champagne in addition to the one complementary cocktail. Definitely stay here if you visit Hue. Centrally located, near the train station and a short drive, walk or bike to the imperial palace historic site.

we were met at the airport by a very friendly driver who had cold water, towels and biscuits in the car waiting for us. Check in was different, you sit in a comfortable chair with another cold towel and a welcome drink whilst one of the staff explains everything. She then showed us to our room - magnificent views over the Perfume River to the Imperial Citadel. The food is delicious , you need to try the local dishes and especially the deserts. Breakfast is leisurely , a la carte, no buffet scramble and freshly made fruit juice. the staff - Lien in the restaurant is lovely, show us how to use chopstick , properly, achievement , a whole meal, except desert, using my new favourite implement . at the bar Oanh was always smiling and ready to offer a cooling towel alongside a cocktail, or two . at reception Anh and Miss Moon always helpful and smiling, they even sorted our car to the next hotel .Nearly forgot Dat who seems to work hard everywhere on top of trying to complete his last year at university. in short nothing was ever too much trouble , and there was always a smile. location - close enough to make the Imperial Palace a walk , same for the market and busy end of the city, but far enough away for some peace. if only we could pick this hotel up and take it with us on the rest of our trip.

nothing

Lovely, tranquil and relaxing hotel. Everything was a very high standard, beautifully designed and decorated. Beds were very comfortable. Staff were extremely friendly and helpful. The swimming pool was a glorious retreat from the heat of Hue. We loved our two-night stay at the Azerai!

Only comment I'd make is to encourage the hotel to use refillable containers for bathroom toiletries - shampoo, shower gel etc...help save the planet!

-the personalized service : the staff is very attentive to your needs and we really loved the tours they organized. - the intelligent fusion of tradition and modernity : yes you're staying in a magnificent historical building but the rooms and facilities are very comfortable and modern - excellent food : from the delicious biscuits in the car, the Hue cakes at night, diner at Le Parfum, breakfast, macaroon...perfect!

Nothing.