The historical building was once a home to an Ambassador so it does feel more like going into someone’s home. Even the cheapest room is full of pictures and very well furnished. It’s less than eight minutes to the Cathedral de la Immaculada Concepción and opposite to Paccarri chocolate cafe. The restaurant faces the courtyard filled with flowers and trees, perfect start to the morning. The concierge helped me to arrange a private tour of Ingapirca, a must see for Inca enthusiasts.

I would have liked a little in the room, but you can get hot water by calling reception.

The location was perfect. The whole experience would not have been the same without Veronica. She knows a great deal of everything, very knowledgeable and very accommodating. Her recommendations for tours, restaurants among other things was just perfect. She should really be promoted to a managerial post rather than just being at the reception. The owner of this mansion has Veronica to thank for the good running of this place. Thank you again for this amazing experience

NA

This wonderful place is absolutely magical. It is beautiful, immaculate, and well cared for, with a gorgeous garden and lovely views from every window. The staff all made me feel so at home that within a day I felt like I never wanted to leave. They are helpful, considerate, thoughtful, and they anticipate one’s needs. The restaurant is absolutely first rate and the service in the restaurant is very special. The hotel and staff combine to into a real jewel of a boutique hotel, perfectly located in a gorgeous town. I was sorry to leave, and cannot wait to return!

This is an oasis in a beautiful city. The rooms and courtyard are beautiful. I recommend it for couples. It worked well for our family of eight. We loved sitting in the gardens and enjoying the beauty and peace

The service was incredible, and the property is beautiful

Could have more local dishes available for breakfast or in restaurant

The room we got on the first night was small and at the very end of the garden. We asked for another room and we’re given a beautiful room with a spacious living room in the main building. Breakfast was very good and service was excellent. Front desk staff were very attentive. The hotel is lovely, gracious, with an old world charm. It is very well maintained; gardens are beautiful and it is located very centrally. I would definitely recommend this historic hotel to anyone visiting Cuenca.

Excellent central location in centro historico. Secure entry, personable professional staff. Beautiful building, gardens, and decor. Hot water in shower and room heater.

Nothing

The location, room, breakfast and ambient was excellent. Especially the patio which had a beautiful english garden was unforgettable. The famous French brand (L’occitane) was used for all amenities including body soap, shampoo and conditioner which was impressive. Last but not least, the staff were so friendly, fluent in english and professionally proactive.

The background music in the main restaurant at dinner was a bit loud. I suggest better not play any music to keep an authentic atmosphere.

We loved this hotel! We were ill part of our stay and the staff took exceptional care of us...treated us like we were family. They went to the pharmacy for us, prepared special meals for us, and kept an eye on us throughout our illness. Many thanks to the wonderful staff, including Diego and Jaime. Muchisimas gracias!

It is our second visit since last year. The room, garden and the staff were as expected with friendly atmosphere, good maintenance and quality.

Nothing much. But when we checked in on the first day, the room was not cleaned so well and we could not find the indoor slippers.