the location is excellent, the Futian subway and train station just right outside of the main sreet. The Coco Park shopping Mall is 5 min, walk, and there is another mall just next to the hotel has all kind of retaurants.

It is near to the Futian Hi Speed Station, as well as to the city link underground mall. Most importantly, the room is excellent, nothing to complain at all. Great hotel. Great stay.

The Metro exit 10 that goes up to Hotel is out of service for more than a month. Will be great if something could be done to get the authority to fix it. Feedback to Hotel staff and am surprised they are ignorant of the malfunctioned escalator. Even more surprised is when they replied there's nothing they can do about it.

Amazing clean hotel with extraordinary location in Futian! Grate spa!

More varieties for breakfast maybe, but cooking the porridge for guests based on the meat/ingredients selected is a big plus. My wife ate 2 bowls. She loved the piping hot porridge. Zen's service staff, chamber maid, bellboy & the concierge are very courteous, polite & friendly.

Compkete set of toiletries to be provided before arrival of guests without having to request for it. The hair dryer is too big & heavy. English movie to be in English instead of being dubbed in Mandarin. Will be boring for guests who dont understand Mandarin.

Location and facilities

The hotel’s management communication was very poor. I emailed to request an extra bed more than a month in advance and followed up again just before check-in (1:30 PM). However, when we arrived at 9 PM, everyone was exhausted from traveling and needed to rest, but the hotel had not prepared the extra bed. The manager, Mike, assured us that the extra bed would be provided free of charge as compensation. However, during check-out, they denied having said that the extra bed would be free of charge.

The staff firstly made the difference, friendly and approachable and really tried to make your stay easier, and succeeded with me. I would recommend they share all their offerings with booking.com as they had so many options that I did not even see on the website. As a very fussy/boring eater, they fully catered to the western and eastern pallets. I was able to take my Chinese clients there and they were very happy and impressed with different offerings. Internet connection was the best I ever had in China.

Would have liked a menu for inside dining, as I saw it was available but did not see a way to order. Information about the restaurant right at the top (40th floor), I could not find out the price of their set meal not if I was able to just visit the sky bar without having a meal there. Very few negatives as said the hotel and staff in particular was ver good.

Hotel staff are friendly and helpful. Good location. 5 min walk from coco park and metro access.

My daughter was suspected to have a mild fever during our stay. I asked the hotel for thermometer to test her body temperature. We were delivered 2 traditional thermometers which we did not know how to use. I suggest the hotel to equip with digital thermometers for guests emergency needs. This will be very helpful.

My room got upgraded after I signed up as a member. Room is spacious on high floor. There is a sitting area which is relaxing. Location is good, accessible from Futian high speed train station and by subway line # 4 by Convention and Exhibition Centre. Lots of malls nearby with a lot of nice restaurants. There is a convenient store nearby too. All within walking distance.

Nothing. I will stay in this hotel when I come again to Shenzhen.

Breakfast room ceiling too low, too many hanging decorations. Too crowded during breakfast time.Layout of tables also too scattered. Chinese restaurant also too small to host guests when there is a conference. Lobby cafe serves reasonable lunch but the tables are too low making eating difficult. Fitness centre ‘s reception area too small.just a few chairs for sitting /waiting behind the front desk.

Title: A Memorable Stay at Hotel Shangrila Futian - Special Thanks to Jack! Rating: ★★★★★ (5/5 stars) I recently had the pleasure of staying at Hotel Shangrila Futian, and it was an extraordinary experience from start to finish. The entire staff went above and beyond to make my stay truly memorable, but I must give a special shout-out to Jack for his outstanding service. From the moment I checked in, Jack's warm and friendly demeanor made me feel right at home. He was incredibly attentive to my needs and ensured that every aspect of my stay was seamless. Whether it was providing recommendations for local attractions or handling any inquiries I had, he was always willing to assist with a smile. Jack's attention to detail was remarkable, and he demonstrated genuine care for the guests. He personalized my stay with thoughtful gestures, making me feel like a valued guest. His professionalism and dedication to his role were evident, and it truly enhanced my overall experience. Moreover, the facilities at Hotel Shangrila Futian were top-notch. The room was spacious, elegantly designed, and equipped with all the modern amenities one could ask for. The dining options were excellent, offering a delightful array of culinary delights to satisfy any palate. The hotel's location in Futian was convenient, allowing easy access to nearby shopping centers and attractions. Additionally, the serene ambiance of the hotel offered a peaceful retreat after a day of exploring the bustling city. In conclusion, my stay at Hotel Shangrila Futian was beyond exceptional, thanks in large part to the impeccable service provided by Jack and the entire staff. I highly recommend this hotel to anyone visiting the area and looking for a luxurious and unforgettable experience. I cannot wait to return and relive the outstanding hospitality offered by Jack and the team. Kudos to Hotel Shangrila Futian for exceeding all expectations!