Location of hotel was excellent but hard to find with Google directions to the carpark- kept taking us to back of hotel. Room was spacious and bed very comfortable. Toiletries and tea/coffee facilities good. Staff very polite and courteous and sorted any glitches promptly. Breakfast was lovely and plenty of variety but did take a long while to come out.

Bathroom was a little tatty and a bit of mould in sealant. TV didn't work properly- had to get onto a stool to turn on and off at back and channels didn't work properly. Booking.com made it difficult to check in as they had put my surname under my first name and vice versa. Also couldn't get shower to work in bathroom, had to have a bath instead which is fine but not good for quickness or environment.

Lovely big room, nice and quiet with comfortable bed. Hotel is in a great location for all Cambridge has to offfer

Breakfast still hadn't arrived after 45 minutes waiting. After finally asking what happened, was told that the ticket didn't print in the kitchen as the machine had run out of paper. Finally received our breakfast after 1 hour. The waiting staff weren't busy and should have realised something was wrong, as most tables received breakfast, whilst us and two other tables had nothing despite being there much longer. One the plus side when I raised this issue with reception they kindly offered to deduct the price of breakfast from our bill.

Beautiful old building which once housed the Fellows of Gonville and Caius College. It exudes old fashioned class from the outside with modern bright interior. I loved the glass lift. A nice touch. The garden to the side of the hotel is such a great bonus for a hotel so close to the centre of Cambridge. All the tourist spots and shopping and The Fitzwilliam Museum are within walking distance even for the not so able bodied (I have MS). The room was luxurious - I was very kindly upgraded by the hotel to a luxury twin room. I received a very warm and friendly welcome from Jessie on reception and she made everything clear to me re breakfast etc… I cannot recommend this hotel highly enough for ambience, friendliness, cleanliness and comfort (the beds are very comfortable). I was fortunate enough to get a free ride in the hotels Bentley with Zane. It was a treat I shall NEVER forget. Thank you Gonville Hotel and staff.

Enjoyed the amenities in the room - tea pot, coffee maker, a bottle of water, biscuits. Even got washcloths this stay (I was refused them last time and it is a major improvement and greatly appreciated!) Also, couldn't ask for a better location in Cambridge!

There is a coffee machine in the breakfast room where diners make their own coffee by the cup. One slow machine is not enough when many people are having breakfast and eager to get out for the day. Perhaps better to use the machine for special coffee and have an urn of regular brewed coffee as well?

- Excellent location, really central to Cambridge city centre and the station. - Soundproof rooms -- even though we were on the ground floor and not far from the restaurant / common facilities, we couldn't hear any noise - Very modern and clean decor - Comfortable and very large bed - Great flatscreen TV with netflix too - Friendly staff who were nice and polite - They allowed us to store luggage

- Air con was very noisy in the room and made dripping sounds at night. We couldn't turn it off as it was very stuffy in the room and we were on the ground floor with a door so couldn't open it for air for security reasons - Expensive parking -- we got the train but were surprised about the price. Why not consider making it a fairer price for those who book in advance ? - Expensive breakfast options -- we didn't go for this as it was £14 for the buffet and £19 for buffet and menu pp, and it didn't appeal to us price wise. - Hairs found on the bed so points down for cleanliness - Lack of mini fridge in the room as it would have been nice for us to store our own water and soft drinks - No off switch for the main bedroom lights by the bed, so we had to get up to switch off

This hotel is a solid choice in Cambridge in terms of value/location. It's about a 10 minute walk to the city center, and there are good restaurants all around within a 5 minute walk. The staff are very accommodating and professional and the rooms comfortable and quiet.

We have stayed here twice and both times we've had issues with the hot water running out, or not being very hot. There is no mini fridge in the standard rooms, which for the standard of the hotel one would expect. The full breakfast is a bit hit and miss. It was mostly good, but one day was horrible. The continental breakfast is good value.

A lovely Hotel in a good location for the City, very nice comfortable rooms ( this was our second stay)

We had breakfast at the Hotel this time but were disappointed, the buffet table was almost empty at 9.30 am , with no sign of being topped up and the cereal had been spilled all over the side with no staff clearing that up, we ordered a full English and poached eggs on toast which were not brilliant , soggy toast etc. we have had a lot of hotel breakfasts and unfortunately this one was the most disappointing and not good value for money at the price it was.

Check in; staff professionalism.

We were in GH-4. Nice bathroom but room very small. There is an EXCEEDINGLY ANNOYING light in the cupboard that houses the fridge and the coffee /kettle. It cannot be switched off except by switching off the master switch for the bedroom but then it is impossible to use the bathroom in the night unless switching on the master switch again. Normally I would have asked for a discount for this but please never book us into this room on future visits. I can see that there have been earlier complaints about this as somebody has tried to do some bodged repair - a simple switch would be far more useful. Grrr.

The hotel was in a great location. We travelled by train and it was a short walk to the hotel. We arrived in the morning and, after speaking to the receptionist, left our bags in storage whilst we went exploring Cambridge. It is only a short walk into the city. Or if it's a nice day you can use one of the hotels bikes. Even better book a tour in their vintage Bently. Unfortunately, the driver was on his day off, so we couldn't book this. When we arrived back to check in, our case had already been taken to our room. I was very impressed with the size of the room and the decor. The bed was very comfortable and we both had a great nights sleep. We didn't eat at the hotel but did use the bar. The staff were very friendly and knowledgeable. We would both highly recommend Gonville, and if we return to Cambridge, we wouldn't hesitate to stay again..

Only having booked a one night stay. Wished it had been longer

Our room was spacious and extremely well equipped and stocked with fresh litre bottle of spring water and biscuits to compliment the coffee machine and selections of teas provided daily. The bed was brilliant and provided us with a comfortable and good night's sleep. Breakfast was leisurely and individually prepared and served to your table. Of all the attentive and wonderful staff, Receptionist Abi and hotel Bentley Chauffeur Zane deserve special mention, both exemplary ambassadors for the Gonville Hotel.

Honestly cannot think of anything.