The entire staff was very friendly and welcoming. Amanda (nights) was helpful in passing on to Natalie (days) at the front desk our request to have a room close to our daughter and granddaughter. Natalie had it all set when my husband and I checked in. The breakfast staff also went out of their way to ask if we needed anything. The hotel was exceptionally clean and seemed recently updated. We were very happy with our room. The bed and bedding was especially comfy. Even though the parking lot was almost full, this hotel was extremely quiet at all times. I can't forget to say how much we enjoyed the pool. It was heated perfectly and very relaxing. We had a wonderful 5 day stay and will certainly stay here again.

Two things. It would have been nice to have the hot tub up and running. Also, we would have enjoyed having pancakes for one of the breakfasts. Neither of these are deal breakers for us.

Size of room, cleanliness, professional staff, value, pool area, breakfast

Air conditioner failed in our room with no change to other room or compensation difference. 100 degrees outside.

We liked the location. The proximity to restaurants and shopping made our stay so much more enjoyable. The fire pit and swimming pool were also great.

We were expecting a full kitchen. Instead, we had a 2 burner cooktop. Also expected a separate bedroom from the living room.

Central, clean, warm, good breakfast, friendly staff.

Someone was outside Wednesday night blowing leaves at 10:30pm.

The hotel's location was perfect for our plans to drive and explore the Shenandoah National Park. In addition, the hotel's staff was friendly and welcoming.

This property is always clean and updated. But, this stay was especially wonderful because of the hospitality of the breakfast staff. Chef Charles and Ms Pamela were so welcoming and friendly. They interacted with each guest and made us feel like family. we WILL be back.

nothing

The hotel room and amenities are wonderful and super clean! Staff was super friendly and helpful as well. Definitely recommend staying here.

nice location, friendly staff and clean environment. Great place for a family

nothing, it was a great deal and good location

Great for us to stay with our two dachshunds.

Not very many good restaurants close by.

The layout and the area for pups.

No bar or room service