Easy access to US 20. Plenty of shopping and food nearby. I was upgraded to a King suite after booking just a King room since they were out. It was more space than I needed. Cozy and clean lobby like other Country Inns I have stayed at.

Small details in the room were disappointing. The worst was the heater/ac that was so loud and blew all the time. Finally I just turned it off and relied on blankets. I did not find a shower mat to step out on and only found one small trash can in the front of the suite, with none near bathroom.

The breakfast was pretty standard for places that include breakfast for a stay, make your own waffles, fruit, cereal, coffee, tea, bagels, toast, juice. The breakfast room was spacious. There was a tv and they had sports channel on. My husband and I watch morning shows, not ESPN in the morning. There were restaurant options in walking distance.

The one treadmill did not work. The manager tried to help but it wouldn't work. [Staff was friendly and helpful!} The air-conditioning in our room was low 60s when we opened the door to the room. We turned it off and since it was an unusually cool night, we did not need the air conditioning at all.

our room was very large had plenty of space for the 5 of us! Granddaughter left her Apple Watch and they were happy to send it to us!! thank you for that!! We enjoyed our stay!!!

I questioned why the room for 3 nights (Tues- Fri) was charged each day differently?? Explained that I had booked room third party so each day was different price! I have never had that happen before so for that reason we will not stay there again!!!

the place was exceptionally clean, no "missed" corners. the staff was friendly and efficient from front desk to the custodial crew. Breakfast was hearty with many choices. Pool and hot tub were also so clean and nice. and if was very nice that the hours were 6am-midnight- you could swim /hot tub plenty. had a small issue with our room and the staff switched us right away.

they drained the hot tub for their 2 week cleaning on our 2nd day, wish we would have known. but they probably did not know they were doing it that day.

I’ve been to a few country inns. This was far the best one! Very clean rooms were NOT moist. Bedding very clean. The room excellent bathroom spotless. The staff super friendly. We must add the breakfast! Very good food was cooked perfectly and you were able to make your own waffles with the waffle maker just simply pour and wait for the timer. I absolutely would recommend this to anyone traveling to Waterloo IA.

Nothing

Nice and clean. Had a great breakfast. Location was good with some good restaurants close by.

The grouting on the bathroom floor was breaking out and popping as you walked across the floor. Not really a didn't like situation just more of an informative statement for the facility to have fixed before any water damage occurs.

Checking in was great, she was great, and help full. She made us want to stay another night.

The guy making the coffee was very rude. I don't think that he wanted to be there. When he brought out the coffee, it was full of coffee grounds. One couple mentioned that they waited over 15 minutes for coffee. The person at the front desk, in the morning seemed to be irritated when asked for the password for WiFi.

The location was perfect for our needs. The manger was very helpful, and friendly. Joseph was the gentleman that checked us in . He was there during much of our stay. He went above and beyond . Always a greeting with our name, and a smile .

Everyday service is a thing of the past. Upon request they would take care of our room. It is the way things are now.

Mindy and Jackie!! They were exceptional! Best customer service ever!! Attentive to every need. Their commitment to the customer is unmatched. Both deserve pay raises.

The brutally rough parking lot. I was afraid my vehicle might get damaged. The man maintaining the breakfast area is slow and needs help.

Quick check in. Friendly staff. Clean, comfortable room.

Would have liked a little more choice of hot food for breakfast. Also had to wander all three floors to find working ice machine.