The room was cleaned every day

If there are more people for breakfast, all the tables are dirty and the staff doesn't care to clean them for the new people that are coming. One day when we came back to the room, it was cleaned, but I find my ultrasonic toothbrush smeared in something disgusting all over only on one of the buttons. It was so obvious, that I think it was in purpose. Just disgusting.

we had a really nice dinner in the restaurant. It was very delicious, fine dining experience with friendly stuff. had a big parking lot, even though the did not specify this on their booking.com page. the room we stayed was big and comfortable

we booked this place for its facilities, pool, spa gym etc.. However, each facility is upon booking and very expensive (additional price). this fact was not specified until we booked (with no-cancelation policy) I guess we expected a warmhearted welcome as most of Sicily people are so, but the receptionist who welcomed us was not the friendliest person during our trip.

lovely pool, nice breakfast and the room was bigger than average.

I didn't like that you had to be served for your breakfast buffet. The inevitable queues started when it got busy and the room was quite cosy which didn't help when you need to queue. The lady who was serving was kind and spoke English, but I still feel that self serve would be better and avoid the queues that occur when waiting for people to choose. Crazy lifts and difficulty to find location even using our satnav.

Facilities and room were very good. The food in the restaurant was very good. Lots of parking spaces. Location a bit far from Catania but if you have a car definitely recommended as it is close to many other interesting spots and very easy to access.

Pool closes at 6 pm so basically if you want to be outside during the day you will never be able to use it. For rooms without balcony there should be a way to hang things to dry in the bathrooms. Was declined using a table in the restaurant because “it is reserved for an external” while always hotel customers should be prioritized. Interesting the table was actually never used.

staff really helpful and understanding English. Room was really nice and big, balcony was a huge plus. Restaurant and bar nice area and nice staff. Breakfast good, might be nice to have a little bit more salty options but otherwise good.

The spa area was really nice in itself but a little bit expensive. The staff at the spa didn't speak English what made it difficult to understand as they only spoke italian. But overall good experience.

It was perfect for us as we wanted a pool for our daughter. We were here for a wedding, so we knew we'd be travelling in taxis daily due to the location we picked. A taxi cost around €27 one way into Catania. And around €15 to the castle nearby. Very clean and quiet hotel.

The pool bar service is slow, it wasn't busy so maybe less staff on.

Spacious rooms, clean hotel, staff are nice

We had a dog and we're not told he could not enter breakfast room with us, so had to stay in the room and was barking all the time waking up other guests. My dog was stressed alone and guest complaining. As a hotel, you need to tell guests all the rules before they book not after as we got upset by this. The next day however, we ate in the board room away from other guests.

Food was great and staff were attentive and helpful.

The spa, gym, and pool weren’t open due to renovations. It would’ve been nice if it was clearly posted on their website and on booking.com.

We liked everything. The rooms were very clean and the beds very comfortable. We chose a room with a view and we were not disappointed.The breakfast was very good and the staff was very friendly. The parking was spacious and the place was quiet.

Generally good and convenient

The pool could have been open more and spa instructions clearer