I had an exceptional experience at W Hotel. The room was pleasant, and the bed was comfortable. The entire staff, from valet to reception and the pool team, were attentive and friendly. A special shoutout to Luqman and Salam for making our birthday extra special with a surprise during breakfast. Thank you for a memorable stay!

Nothing.

I had a fantastic stay at W Kuala Lumpur! The hotel’s décor is absolutely stunning — modern, stylish, and full of vibrant energy. Everything was spotlessly clean, from the rooms to the common areas. The team members were incredibly helpful and friendly, always ready to assist with a smile. Breakfast each morning was a delight, offering a wide variety of hot and cold dishes, international favorites, and fresh local specialties. Their attention to detail and warm hospitality truly made the experience memorable. Highly recommended!

While my overall stay at W Kuala Lumpur was enjoyable, there were a few aspects that could be improved. The bathroom design was a bit uncomfortable — the door had no lock, and there was a visible gap that compromised privacy, especially when using the shower. Additionally, the room wasn’t very soundproof; I could hear noise from outside as well as the sound of water flowing through the pipes whenever guests in the rooms above used their bathroom. These issues affected the comfort and relaxation I was expecting from such a high-end hotel.

Location perfect right next to twin towers. The wet floor bar was amazing, great music with DJ every night, fantastic sound system quality. Service was exceptional especially from Ming and Eddie (Derek was also great!)

House keeping not quite upto scratch but minor issues that's all. Was given 3 dirty towels when I went for a shower before checking out later on. The room in use could have done with an extract fan as it was too humid and sweaty.

A very warm and welcoming staff member, Syah, greeted guests downstairs. He would come up to help open the door, carry luggage, and greet you. The hotel elevators are spaced quite far apart, so I often missed them, but Syah would kindly hold the elevator for me to make sure I got in smoothly. Since I had to leave early in the mornings, I didn’t have time to dine in at their breakfast restaurant, so I requested to take my breakfast to go. On my last night, I finally had time to enjoy a sit-down breakfast, and the staff there were extremely welcoming. They offered to help pack some food for me, and even reminded me that certain items were included in the menu, asking if I’d like to try their signature set. They were very attentive, even asking what type of milk I preferred with my coffee. I especially remember a very thoughtful Malaysian gentleman who provided wonderful service. Many thanks to him for his hospitality.

I’d like to mention an interaction with a Chinese female staff member at the 8th-floor counter. On my second night, when I returned to the hotel, I went to the counter to explain that the socket in the TV cabinet in my room was installed too low, making it difficult to use. I asked her if I could borrow an extension cord. She immediately replied, “Our hotel doesn’t have any!” without even pausing to consider the request. Her response felt quite rude, and it seemed like she didn’t think through her words before speaking.

Absolutely exceptional stay at W Hotel in Kuala Lumpur! From the moment we arrived, the level of service was outstanding. The front desk team was efficient and welcoming, setting the tone for our entire visit. Marvin, in particular, stood out with his exceptional attention to detail and genuine warmth. He greeted us with a smile throughout the day, remembered our preferences, and made superb recommendations for dining and drinks. His dedication to ensuring our comfort was truly remarkable. Flora, equally impressive, demonstrated incredible friendliness and professionalism. Whether assisting with our room or offering assistance with our itinerary, she was always proactive and accommodating. Her ability to anticipate our needs before we even voiced them added a personalized touch that made our stay extra special. The hotel's amenities were top-notch, from the stunning pool with breathtaking views of the Petronas Towers to the well-equipped fitness center - nice workout was possible ;). Our room was spacious, impeccably clean, and stylishly decorated, offering a perfect blend of comfort and luxury. The dining options were diverse and delicious, with each meal being a delightful culinary experience. The breakfast buffet, in particular, offered an impressive array of choices, catering to every palate. We definitely recommend taking the breakfast buffet option!! W Hotel’s prime location made exploring Kuala Lumpur a breeze, with major attractions and shopping districts just a short distance away. We felt like valued guests throughout our stay and can't wait to return. We highly recommend W Hotel Kuala Lumpur for anyone seeking an unparalleled experience in the heart of the city. Five stars all the way!

Everything are very good about the property, staff, environment and facilities

There was a staff whom show bad banners at the pool bar, a standard size malaysian whom answered badly when i asked what time does the bar start business, i will share a photo of the male staff

Great!! Elegant!! Superb!! Such a lovely hotel, exclusive interior deco, perfect for romantic themes. Went to KL to celebrate my wife's birthday and Ms Syira from W Hotel prepared a balloon and cakes to surprise my wife and it was complimentary, really appreciate the effort made and really make her birthday a memorable one. We booked Spectacular Twin Tower view room, very nice view especially night time and totally instagrammable!! Their lobby and swimming pool area were absolutely perfect for OOTD snap. Will repeat to stay in again on next opportunity Location - Few steps to Suria KLCC, not even hundred calories burnt - not even 1 km to TAPAK Urban Food Street - Nasi Kandar Pelita on left side, stone throw distance Price - Reasonable and worthed Staff - Very nice, helpful and professional Overall - The W hotel was really nice, the ambience of its interior was really unique. Thank you

The screaming noise of REMPIT (motorcycle) still can be heard even though you are at high floor

We love everything! The staff made our stay exceptional. We felt welcome right from the moment we stepped in at the reception. Kudos to the W hotel for having outstanding, friendly and attentive staff. All the little things they did are highly appreciated. The breakfast spread has a variety of food. What's most special about the breakfast buffet is that they have a table breakfast menu, so we can order from it. The pool has superb view, the Petronas Twin Towers! We love the location as well, just 5 minutes walk to KLCC.

Nothing,

The staff and customer service were amazing! I was truly impressed. They found out that we were celebrating a birthday there, decorated the room and sent the cake and balloons up to the room when the vendors arrived. Thank you so so much for the beautiful memories! My sons didn’t want to leave:P

The music from the pool was loud and played well into the night but we didn’t mind as this hotel is meant for the younger crowd. It is the same as W Hotel in Taipei so we kind of expected it.

My stay at W Kuala Lumpur for a birthday staycation was fantastic. The hotel offers exceptional service with friendly and attentive staff. The room was spacious, clean, and very comfortable. The birthday dinner at Wet Deck was excellent, and the surprise at Flock with a birthday song and pancakes was a thoughtful and special touch. I highly recommend it to anyone looking for a memorable and comfortable stay.