Interesting and VERY local experience, including the traditional Japanese breakfast, which included grilled salmon. The facilities were lovely and the onsen was extremely calm and clean, highly recommended. Note that the Onsen area is quite far from Kobe city (around 1 hour with public transportation) - so allow yourself some time if you are planning to visit Kobe. Very helpful staff - thru organised our bus back to Osaka and dropped us at the station.

The property was not flexible at all when it comes to check in time, so make sure you don’t arrive before check in time or you will find yourself strolling around the area.

Small ryokan - beautiful, very well decorated and modern. Stayed in one of their best rooms - which had a private onsen with the signature Arima waters (massive bonus). Exceedingly well appointed room. Had the half board package - attentive server (same one throughout the stay). Food included Kobe beef - exceptional. In the heart of Arima, it’s a short stroll down some steps to the Main Street where you can browse shops and have a light lunch / snacks.

Plan to arrive in Arima about 3pm - you can avail of the hotel’s pickup service by calling them. it’s up a small hill. Even to reach the hotel, there are some old stone steps.

Transport was provided to and from the station and luggage was carried to the room as well. Was exceptionally pleased with the room which came with two baths and even a sauna. I could take a bath in the comfort of my own room whenever and I liked it better than the public bath. The room was also spacious and had plenty of amenities. View from the room and the complimentary mini bar was great. Staff were wonderful.

The pace of dinner could be slightly better. Didn’t ask but would be nice if drinks from the mini bar could be brought down to dinner.

I loved our room. Our hot bath was amazing and consistently stayed hot throughout the stay. Our room was very spacious. They provided us with all the necessities, yukatas to wear during dinner and pajamas. The massage chair in the room was a plus. I loved the location! If you just walk to the left of the hotel, you will reach a stairwell that leads directly to the arima onsen town area! Easy to walk around town. The staff were excellent and spoke English very well. It was easy to communicate with them.

The way to reach the hotel by transportation. It's a very steep hill. Either call for a taxi service to drop you directly up the narrow and steep hill, or utilize the hotels free transportation services.

We love everything about this accommodation. The staff were friendly, the facilities were exceptional. The kaiseki breakfast had no flaws. They were delicious. The yukatas are really warm so it was very comfortable for us to even go outside using them. The yukatas are even warmer than our jackets. We also got free slippers that we could write our names on. We also really love the kinsen and the onsen. They provide complete facilities too like a place to take a shower, soap, shampoo, hair brush, cotton pads, hairdryer, shower cap, and so on. They also provide lockers for you to put your clothes in.

Nothing honestly, but if I could suggest maybe it is better for you to have an elevator from downstairs to the lobby because it will ease the staff to carry the heavy suitcases upstairs. In addition to that, maybe you should add more cars to pick up the visitors from the train station or from the nearby airport.

If I dreamt up the perfect room, this would be it! I loved : the # of wastebaskets, the controls for the lights and curtains, the toilet, the automatic closing bathroom door, the room’s small amenities, which felt very luxurious and nice, the storage closet, sauna, and hot spring/ tub/shower room- absolutely everything. Every detail of the room has been thought out. Thoughtful design, purposeful and functional layout and mechanisms, and it all looked and felt so luxurious.

I’m really struggling to think of anything I didn’t like. Maybe the pillows could have been a bit squishier. Maybe.

Super comfy room, traditional Japanese style with some modern additions like TV, Nespresso etc Onsen small but clean, high quality shampoo and all the other things. Very good food and service. Free beer and drinks in the lobby in the evening .Hotel decoration with art and flower compositions makes it look like a museum. Personal is very friendly and helpful.

The price, and that the hotel is up the hill, ask for a transfer if you have lots of luggage.

Staff was welcoming, and their hospitality was great. Room condition was top-notch, and I have no complaints about it at all. Food quality was great, and public baths were quite small, but enough. Lots of master pieces maid me feel like staying in an exhibition. I will definitely come back.

There was a minor communication issue since the staff was not fluent in English, but it couldn't depreciate our experience with this hotel.

The room was clean, very spacious. Plugs were available every corner of the room. Staff were courteous and very helpful. Although the onsen was small, it was very clean and comfortable. The outdoor onsen felt amazing. Lots of amentities available to use after the bath. Food provided was filling and delicious - a lot of variety. Staff were very helpful with driving us to where we need to go after check out. Would def recommend to make arrangements with ArimaOnsen to pick up the station, since the place is located on a hill.

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We enjoyed our stay in general. The beds were so incredibly comfy. The baths were so relaxing and we didn’t encounter anyone in them during our stay so it felt very private. The staff spoke very good English and made sure we were comfortable. The breakfast was a feast and served in a beautiful dining room that felt very private.

As others have mentioned, there is a large set of stairs to reach the building, not the best when you have large suitcases. We also felt that the price was very steep for what we were offered. The town is lovely and worth a visit, but there are many options to choose from and it might be easier to find a different location that is more modern and accessible for the same price.