We all loved the onsen experience. The facility is relatively clean, and the food was great for both dinner and breakfast. I was a bit hurting on the tatami mats. I just wish it was clearer whether or not the futons were actually tatami or bed-like. Also, maybe the facility could automatically ask patrons if they'll need a shuttle and explain the gruesome hike to the hotel. Other than that, we did have a pleasant and memorable stay.

The property is dated but clean and quiet and well maintained. In house onsen is the iron and salt water and is great. Dinner is good. You get served a full Japanese dinner. We stayed two days and both days the menu was different. The breakfast consists of both Japanese and Western menu. Surrounding area is quiet and near hiking paths. We were near to the arima ropeway station (500 meters) .

Location is about 20-30 mins walk from arima onsen train station. However the walk to the hotel is through the town Main Street which is narrow and when you are near, the route becomes very very steep (about 45 degree inclination). May not be advisable for the elderly to take this route. Tried to call the hotel for a ride from the station but call could not get through. There are no convenient stores near the hotel except the hotel souvenir store but there are vending machines selling drinks. Onsen is not very large but opens till late.

Embracing the whole Japanese ryokan experience, wearing the yukata, getting out of our comfort zones using the onsen, the food, the beds, it was all great. Pick up from Arima Onsen was seamless.

The toilet was a bit smelly as if not totally clean, but otherwise everything was great

The onsen and the meals provided were excellent as expected. Did not expect puffer fish on my salad though. Tasted excellent and no side effects

The location was near to the train station and bus stop. But there is a difficult steep slope to push the luggage up to the hotel. The main road to the entrance is twice as long but I suspect it is a quick trip if you take the taxi from the train station.

a variety of food to choose from

would be great if the breakfast time can extend a bit or guests can still stay at the dining area after 9am

Breakfast has lots of variety Dinner is delicious Bed is comfortable

As expected, the food was delicious, and the service was thoughtful and amazing. I've enjoyed very much the breakfast, dinner, and nighttime noodles was delicious and comforting.

The onsen facilities and water are high quality.

The first day dinner was not good but the second day dinner was excellent. The first and second day chefs are different.

Staff are very friendly. Meals (dinner and breakfast) were just right amount and tasty. Arima Onsen is only 30 min away from airport and Kobe. Great location to visit and experience Onsen.

Coffee service in room?

Foods here are delicious, Comfortable room with a beautiful greenery views.