I have been travel around many places and I would still say this is one of the best hotel I ever stayed. From staff, services to the Onsen, everything is amazing. It is very hard for solo traveler to enjoy onsen inside the hotel, this place provided this option and best one for solo traveler. Onsen is amazing with the mountain view. I would rate 10 and I would defo go back again.

It seems that single room booking is not allowed to book the dinner in the restaurant. (Can only order food to the room). I respected the rules, and no complain with the value price for single room really. But it would be great that is an option in the future. :)

The staff was absolutely amazing. The hostess did her best to explain our meals and answer our questions, as did the reception staff. There was a sense of ceremony in how our meals were served. They were especially careful when helping us with taxis and with our luggage delivery, spending a lot of time and effort to ensure our luggage would get to our next destination, including calling our next host for us. Amenities-wise, there was no need to bring our own towels or toiletries. Their soap, skin care, and even combs were nice. Location-wise, there were a lot of local shops just down the street. A great stay!

Excellent Onsen bathing facilities including massage chairs and tables for before or after your bathing. Our room hostess was particularly impressive with her professional, skilful work in presenting and explaining our traditional Japanese breakfasts and dinners, which were served in our room. It was only a short walk downhill to the charming town which offered freshly cooked local specialties as you passed by. The property also provided transport to the nearby Ropeway and the station on arrival and departure.

We thought having to ring reception to refill our cold and hot water kettles and jugs was a bit weird. We requested a larger jug which was promptly provided. It would be better to install hot and cold water fountains on each floor, if that is possible.

We had a traditional style room with dinner and breakfast served in the room, and with a private spa tub in the bathroom. The service during the meals was out of this world, and the food was varied and really high quality. As westerners, some of the food was a bit too exotic for us, but it was more than enough food anyway. The beef was really good. We experienced both one of the private spas and the natural public spa, and they were both wonderful. The spa tub in the room was also amazing, and it's such a treat to get right into a really hot bath straight from bed. With a wonderful view, no less. This was an exceptional experience and is truly recommended.

Nothing major. The tub has a pump that makes vibrations through the floor that cannot be turned off. Was just a little annoying while trying to sleep.

Amazing experience, especially the way the room service staff treats you. Our lovely service attendant, Suah, even left us a sweet goodbye note, partially written in Spanish (we're from Spain), which was such a thoughtful gesture. The onsens are excellent, although they lack the option to alternate between hot and cold water—it’s a shame this feature isn’t available in at least one of them. Also, while the building's facade facing the road has been recently painted and looks fantastic, the side facing the river—which is what guests see from their rooms—appears quite deteriorated. This unfortunately takes away some of the charm from the experience and makes the view feel a bit sad.

Places are very clean and comfort. The hotel is huge with beautiful looks and decoration inside. Meals could serve in room or in their restaurant. We picked dinner in room and breakfast in restaurant. Both amazing. The restaurant looks so artistic & beautiful. The views from hot springs, room and the restaurant were great and felt good. The room felt clean and neat. They have free shuttle from hotel to Arima shopping streets (they called downtown) and Arima station. Tips, better to confirm the spot you want them to pick up back up in advance. For example, first spot they called 'parking lot'. Of course, we didn't know and tried to describe the spot we located, which took a while due to language barrier. Fyi, they have 3 spots to get on or off. Try go there earlier, drop off your luggage and visit Rokko Arima by taking the Ropeway ride. Beautiful natures. Interesting spots up to the mountain. Return to hotel for hot springs. Their hotel also connects with their sister hotel called Yugetsusanso. We can use their hot springs too. However, I like Korokan side better, the one we booked, Arima Onsen Gekkoen Korokan. The hot springs is bigger than the other side. Excellent hotel. I wish I stayed here for another night just for the hot springs and foods. Will definite return in future if I get another chance.

Nothing. Only if it could be cheaper; So, I would definitely book another night with my original plan =)

Hotel is very beautiful, nice view and good for relaxing. I really recommend for single traveler. Staff are so polite and very nice. I will revisit again !!

The hot springs was great, having both outdoor and indoor hot springs that gives our different vibe and are all extremely enjoyable. Having the ability to share and use the hot spring facilities from their sister hotel next door is extremely helpful in giving you more options to bath and for a change of pace. Room is good and staff are extremely polite and caring making it a very enjoyable stay.

Note that the entire Arima Onsen area doesn’t offer much to eat at night so if my advice is to either purchase their food package which gives luxurious food offerings or get something to eat before you head up the mountains.

The facility is a traditional Japanese Ryokan. Although my room was carpeted and with a bed, it was comfortable. The staff were very friendly and patient. in Japanese, it’s called Omotenashi. Although I can speak some Japanese, the staff started and communicated in English with me. The highlights of the stay were 1, happy hour of free beer at the lobby. 2, Three Onsens with 5 pools and sauna I dipped in, as well as private bath I can make reservation.

Nothing.

The service. For example, during breakfast, the coffee machine didn’t work. So, a waiter noting that I wanted a coffee, try for half hour make it operational again- he fixed the error message and clean it carefully. After 1/2 hour, he with a big smile handed me a warm cup of coffee. During dinner, I forgot to tell the waitress that I didn’t eat sugar. So, when I finish eating the main course, I left. Half hour later this waitress knock at my door handling me the desert. It was so nice!

The onzen (SPA) and the nature around it.