All good.

Occasional difficulty accessing washing machines.

Great location! Close to everything! Great waterside view on the 27th floor. Was not cramped at all, and the staff were very accommodating...requested an additional small bed for my son in the king-bed room per our pre-arrival notes. A small additional fee, but the bed was already in the room prior to our arrival. Parking garage for 1,000 yen per day is inexpensive compared to the surrounding areas, and it's also easy and accessible to come and go for those wishing to explore further outside the city. A very nice place to wind down for the evenings after exploring Kobe, and a cool spot to watch the light show at night once you've taken it in from the pier itself...which is just below the hotel.

Breakfast and location were excellent for us - breakfast was a typical Japanese one with exceptionally large selection (from the hotels of the same price category we tried) and with plenty of western elements too. Wonderful views from our floor and upper floor where breakfast was served when the main restaurant was busy. Very polite and accommodating staff. We really liked this hotel: it was big but everything worked really well.

The only small thing in the hotel was that the room smelled a bit of smoke (I suppose from the times smoking was still allowed) but as it was otherwise very clean and proper we did not mind that much.

We were sadly only there for one night. We were very impressed with Kobe and wished we could have spent a couple more days. We took a taxi from Kobe-Shin station. Check in was a breeze. Our room was lovely. It was the largest room of all the hotels we stayed in while in Japan. Excellent view! We did not have a reservation for dinner and went online, but couldn’t find any openings. My husband went to reception to get a recommendation. They called a couple of places, and were able to get us into an excellent restaurant, Beef Steak Kawamura. It was pricey, but delicious! Taxis were outside front making it easy to go to dinner and the train station the next morning.

Fantastic location with an amazing view. Staff were very helpful. Would definitely recommend

When we first arrived (an hour early due to other hotel check out times) we were given a very short ‘check in is at 3pm, please come back after 3’. Of course we could leave our bags, so it wasn’t such a big deal for us, but Relatives with 4 young children had arrived from Australia in the morning, and were not allowed in the rooms any earlier than 3. They were exhausted. We had just travelled all around Japan, this was the least welcoming and most inflexible introduction we received from any hotel. Fortunately the rest of our stay more than made up for this negativity

The front desk staff were extremely accommodating in helping to relocate us to a lower location. Our room had a spectacular view of Meriken Park/the Sea front and was bright and airy. The Okura is a fantastic location for exploring Kobe within walking distance of Motomachi/Chinatown and a short shuttle stop from Sannomiya.

The breakfast selection wasn't quite as extensive as I'd expected, but it was still very good, and the seating arrangements were efficient and well-managed. It was a shame to find that the Sky Bar is no longer a feature of the hotel but this did not unduly detract from our stay.

Good location, friendly staff

I booked the high level (17-26) room but instead of port view room I was given city/mountain view room. Maybe make it clear that you want a port view room when you are booking.

We had such a lovely stay at this hotel, which is just a short stroll from the beautiful Kobe Port Bay! While the decor was a bit reminiscent of the early 1990s, everything was super clean and cozy. Since we were there just three weeks before Christmas, the hotel really went all out with festive decorations at the entrance, which added to the charm. The staff were absolutely wonderful—so polite and friendly, and their English was excellent! We loved that breakfast was included with our room; it was a great way to start each day. Our queen bed room offered a stunning view of the Port of Kobe. At night, the city lights did a sparkling dance outside our window, and we were even able to spot the Ferris wheel glowing in the distance. It was a magical experience!

Everything exceeded our expectations.

- I stayed in the hotel with 2 babies (< 1 year) for 4 weeks when my family first arrived in Japan and searching for apartments. - The hotel provides cribs which is a big plus and has self-operated washing/drying machines (2 machines, free to use, each usage 2.5 hour limit, check with bell captain to obtain the key). The paid laundry service is also excellent. - It also has spacious public spaces so we can still stroll with the baby when it is rainy. - Staff are friendly and I asked them for help to make reservations in Japanese when one of the babies had a fever. - We had to make a lot of Amazon orders of baby waters, diapers, etc. and it was a very smooth experience to receive those packages from the bell captain. For heavy items, hotel staff will bring them to the room. - The Chinese restaurant (3rd floor) and the bakery at the lobby-level cafe are nice. - The hotel has 2 elevators at the east/west far end of the lobby level for pedestrian access in addition to the free shuttle service. - Closest train station: JR Motomachi (10~12min walk), Hankyu Hanakuma (12~15min walk)

The breakfast buffet has a lot of Japanese-style choices but limited western-style choices.

We come to Hotel Okura Kobe every summer. Our room is always comfortable, bigger than most hotel rooms, bathroom is bigger and the view of the port (Port Tower, Kawasaki World, Meriden Park, etc) is excellent! Their Japanese garden is beautifully kept. Kids area near the outdoor pool is great too. Breakfast buffet is also excellent. Awaji Onion soup, chef made omelets are must have, as well as their French toasts!

This year, their outdoor pool was closed. They told me that it opens in August. This is usually not the case and that was very disappointing. I always wish that there is a shuttle between the hotel and the Mosaic/Umie area.