The breakfast was delicious. The room was very spacious . Bathroom was very spacious . Amenities was perfect they even serve girly things moisturizer, lotion , face wash , makeup remover , bath salt, body sponge , earbuds, cotton, comb, razor, mouthwash, shaving cream , hairband, instant coffee powder, cream powder and sugar , packet tea . Bed was comfortable. The hair dryer was so good . I have hip length hair and it dried in just 5 mins. Room phone available. Tooth brush also available. Overall best .

Nothing at all . Everything was perfect and accurate.

Considering the price, everything was good. Central location, clean, and the front desk staff was kind enough to store something in the refrigerator for me prior to me being able to check in. 11:00am check out time - how it should be in every hotel.

Minimal English spoken. I don't expect everyone to speak English as I am not in an English speaking Country. However, positions that require interactions with foreign guests on a daily basis, should have people who can communicate clearly. Hire some SE Asians. Japanese seem to look down on them, but from my experience, they are much better at speaking English than the "highly educated" Japanese. It's sad when you realize that the cleaning staff in this Country are better at most things than the natives. No food or drinks allowed in the big, empty, dining room. When traveling, the hotel becomes your defacto home away from home. Telling people they cannot consume the food/beverages of their choice, in a space they've paid for, is absurd. Provide a space for your guests to feel welcome.

Koko hotels are our favorite hotel. This one in Kobe was very nice, staff was very friendly, breakfast was great with many different options, laundry availability was very helpful and very easy to use. The neighborhood is great, and well located with 10-15 min walk to Sannomiya station. The hotel offered multiple discounts for restaurants nearby, we used one of them for a Kobe beef restaurant and we were very happy because otherwise we would have not come to such great place. The room was comfortable and clean.

This is my return stay after a day away. Very glad I booked it again. Different room from 2 nights prior but just as clean and comfortable. making me feel I was the only guest using that room.

Again it is learning to maneuver the short undergroind walk from Sannomiya bus terminal.

Beautiful hotel and room in the Sannomiya area of Kobe. Close to the shopping and food districts while maintaining a great vibe and decor. Of the 8 hotels we stayed at, this ranked second for the room spaciousness and experience but had the best value once the hotel cost was factored in. Would definitely recommend and stay in it again for its stylish room.

Location was somewhat further than expected but otherwise, no other issues.

Wonderful location just a short walk from Sannomiya station and the biggest entertainment district in Kobe. Also was a short walk to the port and coast. My room was as described and quite comfortable.

According to western standards this was an incredible hotel and very well run. But by the standard of Japanese hotels which I have stayed I have only one small, minor complaint. The bathroom could have been a little bit better laid out and there was a lack of storage in the room. There was a lack of space to store my things and the counter space was very limited. The closet in the room was tiny, allowing me to only fit few shirts and not really have anywhere else to put luggage. Perhaps a few more shelves or extra drawers would have helped with the problem. Also the bathroom is not a wet bathroom, so if you want a place with a wet bathroom as opposed to just a shower with a curtain be aware that this is not the standard Japanese wet bathroom set up.

Nice vibes and atmosphere. There are various amenities you can pick at the lobby. Staffs were friendly and helpful. The hotel is located in good environment not noisy/crowded. Easy to walk to shopping and restaurant areas.

The location isn’t close to JR station much. A little bit far if you have to walk with big baggages. However, it is acceptable if you don’t need to carry heavy stuffs. I notices some dust on couch corner but overall is clean.

Friendly staff, good location (10 min walk to airport limousine bus, 11 min walk to hanshin train line, 2 min walk to shopping street) Many amenities for you to take to your room.

Maybe provide some more information about the possibilities at the hotel. I saw people entering for lunch and did not know about the amenities.

Clean, great location

Could have offered early check-in. I’m sure some rooms are available before 3pm. Breakfast was OK but comparing to other hotels the variety was a bit poor and I needed to wait for some items as they would display food by little portions for some reason.

I really like the place, clean, everything I needed. Staff great, location perfect.

The only downfall for me and it’s not the fault of the property is that I’m a smoker and the only place U could smoke was about a kilometre away from the property as they don’t have a smoking area. The good thing is I smoked a lot less while staying there so I suppose that’s a good thing lol 😂