Amazing staff great location large room Breakfast was good

The hotel is tired our room had pieces of carpet cut out and replaced cigarette burns in places couches were stained and walls and furniture chipped For the amount we paid it needs a spruce up

Staff - Friendly and attentive. There was a lovely lady who remembers us and would check in on us on our stay and breakfast choice. Location - Pretty convenient. Lots of malls nearby so food and shopping are easily accessible. Room - Super spacious. The standout is definitely the bathtub - the best ever had!! Interior wise, you can tell this building has been around for a while, which depending on your taste see it as dated or grand. We see it as a plus because we don't see this sort of interior much, and it's a nice change!

Facilities - Note that the onsen is for ladies only, so my husband couldn't enjoy it. But not a big problem given that the bathtub in the room is so luxurious already.

Everything was excellent, especially the bathroom, which was the best comparing with many others luxury hotels I've been so far. Regrettably, we only stayed there for one night and were out for the days. Would love to revisit Kobe another time and spend more time here exploring this hotel.

Some devices looks pretty aged. Some what unmatched to the vibe.

The breakfast was fantastic. Large variety of dishes for the Japanese meal. The bread on the western menu was great.

The egg and sausage on the western menu was small in portion. Would be good to have hashbrowns and bacon, etc. Would be good if the western breakfast can be served warmer.

Overall experience with staff, view, amenities, room, and space was perfect, as advertised. We could not have asked for more, as it was perfect as hoped for our first night after marriage. We hope to come back again!

Unable to access some areas of the hotel for exploration.

Large and comfortable room Great staff Amenities Room cleaning

Location- We felt that Kobe was simply not worth visiting Breakfast outrageously expensive so did not participate With such a very high price for this stay, breakfast should have been included No tv channel n English

Everything exceeded my expectations. Breakfast room service is much better than getting up early to eat at a buffet during set hours. I only wish I could have stayed longer.

The breakfast was convenient and plentiful, but the eggs were runny, despite requesting them to be well done. The restaurants had a dress code of "elegant" and "no tattoos," among other things. The problem is that it wasn't communicated clearly, and is a bit prejudiced and dated for a modern city.

The room and view was excellent.. . Bed and pillow was great and clean more space, i love staying in this hotel .

I didn’t fine the restaurants that i expected. Tokyo much better for the restorant. Not many places to visits other than herb garden.

Everything was exceptional. Warm check-in, a beautiful room, and the best dinner of my trip at Teppanyaki Kokoro. Special thanks to the kind chef and helpful staff at check-out. Thank you all!

Clean, comfortable, luxurious. The best sleep I had in Japan. Spa bath overlooking the harbour was great. Good bar service at bar too.

A bit of a hike to get there either luggage from Sannomiya Station. Would take a taxi next time.