Excellent staff, very helpful, exceptional onsen facilities, perfect location to explore Arima

Information on meals in room could be clearer on the booking information

Although the communication in english was not that easy the hotel staff were very friendly and helpful overall especially Aiko who attended us at our arrival. The atmosphere of the hotel is pleasant and warm that makes you feel comfortable and relaxed. The hot tubs in open air, the food, the small souvenir shop in the lobby, the location of the hotel and the free shuttle service are all characteristics that make Arima Onsen Gekkoen Yugetsusanso uncomparable. I would recommend the hotel to friends who visit the neighbourhood. We used the free shuttle to visit the Mt. Rokko Arima Ropeway which is within a 4-minute drive from the hotel. That was after checking out of the hotel. Though they kept our luggage and drove us to and from the station. The Ropeway is also a must-to-do.

Cannot say enough good things about our stay here. The staff provided an impeccable service from the moment we arrived, we felt like VIPs the whole time we were there. The location is stunning, situated up the hill at the back of town, away from the bustle of the tourist streets, and spanning the river, which we had a gorgeous view of from our room. The room was cosy and spacious. The traditional onsen ryokan aesthetic greets you the moment you walk in the door. Special mention given for catering to our awkward dietary requirements with the included meals (seafood allergy and a vegetarian between us). Our special dinner inclusions were still fantastic despite this, and I didn't feel like I was missing out or getting a "consolation prize" meal. The breakfast buffet is also good, it leans heavily toward Japanese cuisine but there's enough there for fussy westerners like me. This is definitely a great place to stay if a traditional Japanese breakfast is not to your taste. There's a couple of different baths to choose from. I enjoyed the outdoor bath with rich iron content in the water. The temperature of the water was also perfect for me. I also noticed they had a sign saying there were private baths available for guests with tattoos, which seems like a bit of a rarity.

Not much to say bad about the place. The carpet is a little old in some of the hallways and could do with being replaced I guess, but in the scheme of things, I felt that just added to the rustic charm.

The setup is beautiful. We were in the Sakura season and the little spring was bordered by cherry trees in bloom and the bridge and lobby provided a beautiful view. We are not Japanese and we liked the food ( japanese) provided in the evening and morning, buffet style. We used the private cave bath and the common open baths and we liked both. Maybe more the common baths. Personnel was extremely polite and helpful. Arima has some picturesque old streets with traditional houses. All in all, it was a very nice experience for a foreigner in Japan, even for one night only.

Hotel seemed a little dated but it did not impact the comfort and cleanliness.

Very cool Ryokan and hotel combination. The bridge in the photos is part of the hotel and divides the classic Ryokan side of the hotel and the more modern multilevel hotel. There are three onsen baths in the hotel and three more private baths that may be rented. We only went to the non-private baths which were still excellent. The bath in the modern hotel (Korokan) was super nice. We stayed in the classic Ryokan side. Great experience overall.

Could have used an extra towel per person in the room to begin with. That is the only tip I have for hotel management. Otherwise, it was great.

I love and enjoyed Japanese tatami room so much! I also love walking to bridge to see beautiful view of the river!

I wish all bath open till 11:00am and check out time should be 11:00am, then we have time to relax in the morning!

Very nice hotel in Japanese style, location near train station, 4 public hot onsens at the territory of this hotel. And you can book few private for you company if you want. Meals were extremely expensive, so we didn't took them. Nice and soothing experience with a calm good sleep after hot springs.

Overpriced. Too much expensive for us. There was not shower in private bathroom. Expensive meals. After 18:00 city became dead, everything closing.

The staff is great, very helpful, the hotel is nice, our room was very nice. The breakfast and dinner were good but nothing mind blowing. The Onsen facilities are 3 1 only outdoor with only outdoor showers. 2 mainly Indoor with a small space outdoor. They were nice. The water is not too warm and you have a nice view. They also have massage beds that are great.

It was all good but maybe too expensive for what it was, in general all good!

We actually switched to Gekkoen Korokan which is the newer wing due to the musty smell in our room at the Yugeysusanso wing. The staffs did above and beyond to satisfy our needs and switched to Korokan as my request (with additional charge) The customer service at Gekkoen is amazing. Great onsens and we always experienced the private onsen. Beautiful traditional onsen hotel with history. Location is close to the onsen street and shuttle service is provided from stations

Nothing

Because it's 2 conjoining properties, there's more choices in terms of recreational facilities & onsens. The buffet dinner & breakfast were a treat, especially the freshly fried tempura! While property was dated, it was clean :)

Shuttle bus service upto Arima Ropeway Station, because being first time visitor, it was an uphill climb and we were not sure if we were walking & climbing the correct direction. Walking down from Ropeway station to a Ryokan was not a problem.