The best location for hotels in Makkah. A direct access to Haram from your room as the hotel has its own elevators. Plenty of eateries and shops including a pharmacy within the same building which makes it very convenient. Staffs are friendly too. We stayed in Partially Kaabah View room on 25th floor. It was a bit dissapointing as we could only see the roof of the Kaabah. But it's understandable due to the height of the hotel, which is not very tall compared with hotels in the Clock tower. Room a bit small and a bit dated (I believe no difference between superior or deluxe) but bathroom is spacious with good toiletries. Nevertheless, we are repeated customers of this hotel and highly recommend it to anyone looking for convenience and efficiency stay in Makkah.

Breakfast could be improved. We always ate at Lagenda Restaurant, which was less crowded. However, the food spread could be improved that would be at par with a few other (similar price) hotels such as AlGhufran hotel or Movenpick. During our stay this time, coffees such as Cappucino and Latte were not even served, which is a must for any 5 star hotel, in my opinion. I hope the management can take this into account and make this small change to maintain its reputation.

The only we choose this place is the location to the Grand Mosque!! Other than that, nothing great about it! I’m sure the management would not care wat is our opinion because people will still come due to location & nothing else.

The breakfast is definitely a disappointment. We hv feedback to the staff written as well as verbal but still no change since so many trips I hv made to Makkah hotel. The food is always the same very day, maybe a change here & there. It’s very Indian, Arabic kind of cuisine. Can you imagine we are staying there for 14 days & it’s the same food!!

Convenient location close to the haram. Good room and facilities

Long waits for the elevator.

Everything was perfect since i saw Muhannad AlSharif and his great smile even in the hard time he was smiling and i want to thank him for his professional attitude with the guest there were many people in the line and every guest want a special treat and he was so happy to help them and solve everything he is a professional person in the hospitality I will come again inshallah and I hope to see him in good place, And also I want to thank his supervisor Nawar he was with him and they was a good team to handle everything ❤️‍🔥

Everything was perfect

This hotel boasts an excellent location, just a few minutes' walk from the Haram. The staff are incredibly helpful and accommodating, ensuring a pleasant stay. Additionally, the hotel is adjacent to a mall with a variety of good shops and food courts, making it very convenient for guests. The breakfast was excellent, offering a wide variety of high-quality food. The rooms reasonably sized and clean.

However, there were a few drawbacks. The hotel is not very accessible via taxi, requiring a considerable walk. Our taxi driver dropped us off at the wrong location, forcing us to take several lifts and navigate through a busy mall, which was not ideal when carrying heavy luggage and wearing the ihram. Including taxi drop-off instructions in the confirmation email would have been very helpful. Additionally, the lifts can get quite busy, but the staff do a commendable job managing this.

Everything about this hotel is amazing from its location to its exceptional services and staff. I cannot rate this hotel enough. Our go to hotel in Makkah.

Nothing

The distance is marvellous. The see through elevator is superb. My room 2501 is exactly in front of the elevators. The hotel is very quite and serene. The lift guy is always there to press the button for you at the ground floor. It has moving walkway towards the hotel entrance and out of the hotel. It has coffee making facility in some of the room. The Bin Dawood supermarket is exactly inside at the building. It is very near to Al Haram with 5 mins walk. You can have short access to King Abdul Aziz Gate as well as King Fahd gate

The lighting is warm light and quite old fashioned as oppose to cool white. It is the design but overall very comfortable

Location to the masjid was very convenient. It was a little difficult for to find the road to the hotel to the lobby. When I checked in the front desk person, Rafah was very professional, quick and extremely knowledgeable. She helped me resolve an issue with my parent's room. The cleaning crew on our floor was always helpful and extremely polite. Anytime they were on the floor they would respond to our inquiries quickly and professionally.

Elevators sometimes passed our floor and were slow (even when it wasn't that busy). There's 7 of them with 2 additional side elevators that the hotel sometimes had security manage when it was busy during prayer times.

I would like to thank Reem & Majed from concierge team for their amazing hospitality and welcoming, they've made our stay much better than expected.

I recently stayed at Makkah hotel and I was thoroughly impressed. The customer service was exceptional; the staff went above and beyond to ensure my comfort. I particularly appreciated the flexibility they offered by allowing me a late check-out, which made my stay even more relaxing. The hotel itself is beautifully designed and well-maintained, creating a welcoming atmosphere. I highly recommend this hotel to anyone visiting Madinah. I will definitely return on my next trip. Specially the cleaner was amazing he always gives me extra water and extra fresh towels every time he comes to clean the room