Lovely receptionist beautiful setting and service room lovely and cream tea scones and croissants lovely

The fire alarm was set off accidentally by someone staying at the hotel which woke us both up. I understand this could happen but when people come to stay it needs to be pointed out to them where it is so as not to happen again as I believe it has happened before. I would have appreciated a complimentary apology email with maybe a slight reduction off next visit. It was ashame as I couldn't fault the hotel it was beautiful

The staff are so welcoming and friendly, nothing is too much trouble for them. The afternoon tea on check-in is a bonus too, it was a lovely start to our break to be able to sit by the river and enjoy a lovely afternoon tea before we went out to explore Grasmere. The room was superbly comfortable and clean, slept like a log. Breakfast was great too, excellent vegetarian options were available too.

It's a push to say I didn't like this but it is something for people to be aware of before booking, the pool and restaurant for evening meals are at a sister hotel a 5 minute walk away.

The location in the heart of the Lakes District was excellent. The grounds were immaculate and a pleasure to sit back and enjoy the afternoon. The staff were pleasant and professional. Breakfast was great having your meal specially prepared for you. Parking was excellent with allocated parking bays.

The pictures of the room make it look much larger than it was. There was not enough room for people with large suitcases to open them. The bathroom was not very well designed with the toilet wedged between the wall and the hand basin making it difficult to use.

Beautifully clean, very friendly staff.

The pool is at a different hotel which isn’t made clear on booking.

We had a great stay at Bridge House. The location was top tier: located in the sleepy village of Grasmere, we were close to the Wordsworths' Dove Cottage as well as their graves in the churchyard at St Oswald's, the gingerbread shop, lots of cafes, a few pubs and restaurants, and some fantastic trails. We came from London on the train (so, without a car) and it was easy to get around the Lakes by bus and on foot (for example, we did a 16 mile run to Keswick and then got the X5 bus to the Lakes Distillery for a tour and tasting). There is a bus stop very close to the hotel, outside the school. The staff were incredible, so welcoming and knowledgeable, they were more than happy to give trail advice, check in with how your visit was going, and offer assistance if needed. The breakfast each morning was really good and we often spent some time in the afternoons reading by the fire in the reception area, where coffees and teas were available all day. We also made use of the sister hotel, the Inn, in the evenings for the sauna which is just a few minutes walk away. Our room was great, nicely decorated and a good size, with the river running behind our building which was lovely. A few reviewers disliked having a shower over a bath, but this didn't seem like an issue and the shower itself had good pressure and was hot which are the important things in my mind!

The wifi, although available, was a little unreliable and kept disconnecting. Not a deal breaker but something that could be improved!

Staying at The Bridge House hotel was an absolute pleasure and breath of fresh air. The staff were so helpful and friendly, the facilities were immaculate and the location was great, only a mile walk to the start of the route for Rydal caves and Loughrigg Fell. Not to mention the freshly prepared/cooked breakfast that fuelled us for our trip up Scafell pike. The starting point from the east side of the mountain from Seathwaite Farm was only a 40 scenic minute drive from Bridge House which again is perfect if you’re looking to make the most of the walks in The Lakes. Thoroughly enjoyed our stay here and would definitely stay here again.

The only struggle I had was trying to shower in the top floor bathroom as the ceilings are angled and I’m quiet tall but still managed🤣non the less, it’s not really a criticism as the bathroom and room itself were furnished excellently and you did have an excellent view from up there. So maybe if your over 6 ft the lower rooms may be better suited unless you don’t mind and prefer a better window view.

Cream tea available during the aftertoon is a very nice touch! Room was a very good size and comfortable.

Room booked was not what was provided... When inquired with member of staff regarding room decor and lack of mountain and river views, it was confirmed that due to booking room via Booking.com the pictures and descriptions were not correct and instead got a view of the car park which was very disapointing - following morning I was advised they will be looking to create a separate category for the room to avoid recurrence. Usually it wouldn't be a big deal but paid extra for the room as it was for a special ocasion and was disapointed that, whilst member of staff tried to do her best with the situation, no compensation was provided in the end.

Everything was perfect, breakfast was sublime. We loved that you could see the chef cooking it too. The hotel is in lovely grounds right in the centre of Grasmere so close to everything and a perfect starting point for all the walks. Rhian who checked us in was a delight, so helpful and very friendly. Sadly, we only stayed a night and missed the free cream tea, however Rhian invited us to come back the day we were checking out, after our walk, to join for the cream tea. Such a nice touch. We will most definitely be back again, hopefully for a longer stay!

Nothing, it was all fabulous!

We were in desperate need of a relaxing night away due to home renovations, and somewhere nice to go for a walk. We found the hotel on booking.com and it looked so lovely to stay in Grasmere! Plus the added bonus of use of a Spa facility in the nearby Sister hotel. We arrived and one of your extremely friendly staff advised we had been upgraded to a kingsize suite which was marvellous and so comfortable! We were also allowed to check in early which was really kind 😇 The scones and free / tea coffee throughout the afternoon was such a lovely touch and the breakfast myself and my other half had was beautiful (chef's kiss!) Could not have asked for a more welcomed stay!!

Our only complaint was the steps leading down to the pool were very dangerous and slippy at the sister hotel. A lady slipped down the steps and took my wife with her, and she is very badly bruised and cut unfortunately but she didn't let it ruin the lovely time we had in Grasmere. It is something that could be looked into for folk's safety is all I would say! All in all our stay was fantastic apart from this and we will come back for our anniversary!

This hotel was exceptional in everyway. Quiet,large room,comfortable king sized bed and the sound of the stream through the windows was so tranquil. Staff so friendly and helpful. From the beautiful cooked breakfast to the scones and clotted cream every afternoon it just felt like home. Lots of walks from the beautiful Grasmere village. Jump on the bus if you wish to many places. Good restaurants nearby to walk to and tea rooms at the door. Just so relaxing this place. Lots of parking. Great outdoor and indoor space to relax with complimentary beverages. We will be back one day.

Nothing.