On arrival, and throughout the entire duration of our stay, staff were uttely brilliant. No request was too much trouble and they went above and beyond to ensure we were looked after. The use of spa facilities was excellent, and it was straightforward to book ourselves in for extra treatments. All of the food we had during our stay was sublime, and the set up of the breakfast buffet made the experience very enjoyable. Our meal in the main dining room, as well as the food and drinks we enjoyed in both the bar and the lounge, were fantastic. I cannot thank you enough for making our stay so memorable. I am extremely glad that I chose your hotel for our vacation as I propsed to my now-fiancee - you made our whole vacation special and memorable. Thank you so much!

The staff were fantastic, they couldn’t have gone above and beyond any more than they did! Not to mention the food was top notch!

We forgot to bring swimwear, not something I didn’t like however if they did sell swimwear for those they forgot it would be great.

Location is superb and we’ve been visiting here for over 10 years , it’s special to us

The welcome at reception was non existent, small details like no room service menu in room, asked for one and it never came resulting in us going to get our own and not ordering in the end . Dressing gowns made to fit size 12 ladies expected to be worn by all .Breakfast where has the cointinental section gone , no meats or cheeses ! Carpets stained and looking tired . We will return as this hotel holds a place in our hearts but the hotel is in need of tlc and some attention to detail now , customers expect more

The proximity to the lake and to the excellent bus service. The staff were very friendly and helpful. I loved all the variety of pictures on the walls and those in the lounge. The staff were very willing to prepare my special meals ( puréed) to the point of acquiring an avocado for one meal. We also enjoyed the spa on the rainy day unfortunately the sauna was so hot it burned your feet so were unable to use it.

The only slight complaint was there was not a very varied meal choice for my husband- the same menu every night so a stay of longer than 5 days and you would be repeating food choice.

Lovely breakfast and buffet was fabulous

Being unable to get into the restaurant in the first night, we then chose to eat in the lounge but were not able to eat at a table and chairs, very difficult to eat on our lap so we chose to eat out of the resort!

This place is absolutely perfect! It’s right on the Grasmere lake, with a lovely terrace where we spent our afternoons (and sometimes even had our own dinner). It’s just a 5-minute walk from the charming Grasmere village. The staff were all super friendly and welcoming. The spa pool and saunas were really nice, and the bathrobes were cozy.

I was a bit disappointed to find no minibar in the room, especially considering the price we paid. Some of the amenities and equipment in the hotel could use some TLC, like the rusty toilet paper holder and trash can in our room, the stained carpets in the corridors, and the torn sofa in the bar. It doesn’t quite match the level of service and quality that the hotel is trying to project.

I don't often give 10/10 reviews, but I would struggle to mark down the value for money for our stay. Location - Excellent. Very close to Ambleside, Windermere, and Bowness, and Grasmere itself is worth a short visit. Hotel is right on the main road, but quiet, and with ample parking. Staff - All very friendly, at reception, breakfast, and in the spa facilities. Room - Very large. Loads of space for clothes. Safe included. HUGE BED! Bathroom was large again, and well equipped, with walk in shower and bath. Nice toiletries provided also. Food (Breakfast) - Excellent. I often find that relatively large hotels let themselves down with the cooled breakfast, but this was excellent - good quality food, and fresh. As expected continental breakfast, and nice cafetiere coffee brought fresh to the table. Nice views over the lake also. Spa - Good sauna, steam room, and thermal spa. Good, relaxed idea to provide bathrobes in the room, so that we could then return to the room to shower. We also had a 90 minute massage. Very nice, and got the full 90 minutes! Don't often say this, but would definitely return!

If I was really nit-picking, the car park could perhaps be better laid out. And perhaps spa guests could be reminded of the purpose of a "relaxation" room!

Hotel staff were very friendly and helpful. The room was spotless and comfortable and had air conditioning, and although it didn't look over the lake, we had a view of the fells. The curtains were black-out and we were not disturbed. The bed was big and comfortable. The beakfast buffet was delicious and plentiful. The spa was fun and relaxing - an added bonus for us. The following day, we were allowed to leave our vehicle in the carpark after we'd checked out. So we could do another walk from one of the recommended routes available on a printout in our room without having to find a place to park in Grasmere.The folder in our room also gave lots of practical knowledge about the locality. It was a short walk into the village of Grasmere, which is delightful. The walks and scenery are stunning. Highly recommended! 👌

We were going to be charged for drinks at the bar, which we didn't order. But their mistake was swiftly acknowledged, and no fee was taken.

Amazing location, views were incredible. Everything was clean. We had a lovely evening in the hotel bar when the staff were really friendly. Having a spa available was handy when it rained. Breakfast was great, plenty to choose from and tasty. They let us leave the car after check out so we could go for a long walk.

We booked a Suite with Lake view as it was our anniversary and although the room was large and the bed was comfy, the sofa was rock hard and it didn’t feel quite as luxury as we had hoped. Maybe to do with the decor. I’m not sure if it was worth the extra money. The spa was really noisy with the sound of the jets, so not relaxing. It’s quite small, with no natural light and didn’t have a luxury feel. It was a bit slow to get drinks in the bar.

Location to Grasmere. Close enough, The room allocated was v.good with aspect views. Facilities in room. Of high quality ( expected) evening meal and breakfast quality , also v.good, options covered any needs of individuals All staff that we had encountered , were very polite and helpful.

Room had no fridge capability ( had stayed. 3 days at similar quality hotel, prior to arrival - this made a difference) Thermal spa area , leisure beds , were not comfortable , as the mattress cover was sliding down , which was uncomfortable. The Outside patio area , was overrun with weeds , and visually poor for the quality hotel rating…