Comfortable room with lots of space and storage. Clean and tidy and well maintained. Wonderful location for exploring the Borrowdale valley. Staff very attentive, professional and friendly.

Charging £30 a night for our dog seemed excessive.

The breakfast was superb and the lady who was working Sunday 14th Jan called us in when we were booked to eat at 7:30am, she was friendly, polite, and very helpful. She was a credit to the hotel!

The lady on Sunday 14th, we were ‘waiting’ to check out as you could only check out at 7:30a. I saw her arrive and went over to ask to check out and she was still in her coat and almost sighed and said “I’ve not even log into my computer yet” which I think was unnecessary to say. She checked me out, didn’t ask how our stay was or a even goodbye was just a shame to end our hotel experience like that.

Room was clean and comfortable with lovely view, breakfast was very good.

I found the staff in the restaurant a little rude, and it was not always easy to talk to someone on reception.

Location was brilliant, couldn’t fault it. Was well presented and the staff were very tentative.

We booked a room in which pets were allowed, however we felt that the charge of £25.00 per night for our dog was excessive. There wasn’t really much of a benefit of paying the £25.00 nothing was provided for our dog (bowls/ blanket/ etc) and we were not allowed in the main restaurant. Furthermore the communal corridor area were the rooms allowed pets wasn’t very clean and the smell of dogs was quite prominent. Despite us paying £25.00 we would have thought some of that money would be used to clean that area more thoroughly.

We liked the communal spaces, especially the number of lounges/bar. The location/setting is beautiful. Enjoyed how dog friendly the hotel is, particularly how the staff carry dog biscuits (although I feel they should ask the owners before giving them to each dog).

The rooms and hallways upstairs definitely need some attention. They are quite dated and require some maintenance here and there. Could do with refurbishing the accommodation areas. Most of the staff were fantastic, however the staff at breakfast could be a bit more attentive. On our final morning two waitresses were quite brusk in their manner, ordering felt a bit rushed and a couple of times they assumed one of us was ordering for both of us, and didn't give the other an opportunity to answer.

I was not expecting the hotel to be as lovely as it was - plus Breakfast was included!! The hotel itself is really nice, clean and well looked after, and the location makes it so easy to get around if you have a car (just 15 mins out of Keswick). Easy walk to the Lodore Falls and jetty and some brilliant walks around the lake too. Staff were super friendly and accommodating.

Most meals, room and staff were excellent. Maria who was on reception when we arrived managed to change one of our rooms (despite putting our rooms together as requested) which were on the second floor as one of our party has health problems and could not manage the two flights of stairs. The location is tremendous.

Very dissappointed with the venison pie we had the first night when we had been looking forward to it from noticing it on the menu when we first arrived.

Breakfast was amazing. Views and location was perfect suited our needs... staff were out this world and so inviting. Cleanliness was anazingly good, and facilities were average.

The bath room. In 3a was small. Just a cupboard. And some one with bad knee was awful Or disabilitys. No bath mat.. The evening food was only aimed at higher clientel. not at the average person and just wants a homely meal. Heated hot is good bit warm during the night and could not sleep.....me and partner found it uncomfortable. Guests slamming door etc.....

Borrowdale hotel is inviting and welcoming. The staff on reception are fantastic and care. I felt at home. Kevin on the bar was lovely and really cares about his guests. All waiting staff at breakfast were welcoming and friendly. Room lovely and warm. Bed cosy. Shower very hot and powerful, toiletries available really lovely fragranced and also good for sentivie skin. Breakfast amazing. Not a hot buffet but freshly prepared and delicious. I had full cumbrian.

Found a few long dark hairs on bathroom floor. It didn't detract from my time there. I can overlook that given everything else being lovely. I know had I asked someone would have come and sorted it had I wanted.

We really enjoyed our stay. The hotel is in a great location in the Lake District, and some great walks/hikes by car or easily by bus. Good value for money, especially choice at breakfast. All staff were really friendly and made us feel very welcome - especially bar manager Kevin!