I travelled from the UK, and am a seasoned traveller. I found this hotel to be good for a hotel in East Africa. It is safe, and clean, and the rooms are big and comfortable (bed was huge), also didn't see any insects or mosquitos in my room. Security guards outside, and in an area with lots of Govt Ministries and a big UN base, so plenty of security in the area. The staff were very helpful in general and even gave us a free transfer back to the airport. I feel that some of the bad reviews are from those less familiar with real African hotels. A 4-star in Entebbe is not going to be the same as a 4-star in New York, but perfectly comfortable for a few days.

Fitness room is a bit dated, and the pool wasn't clean but I wasn't planning on swimming - so just be aware if you are planning on using either of these. Coffee wasn't great, but there is a good cafe across the road.

Location, scenery, and room were perfect. Reception was great in the morning and during the day. The manager was accessible and welcoming.

We arrived late at night, and reception was not very good. The hotel looked dark, deserted, and poor lighting with no sign of warmness. No lift, we had 6 suitcases....

Easy to find location on map. Good parking area. Fair lobby. Reciption requested extra money and did not accept Booking through the website. We refused and asked for management. Then they accept. You need to walk upstairs (one or two floors depend on type of room). No elevators. Room was clean and big enough. Clean toilet. AC is good. Boiler is available with supplemented coffee and tea. Bed was pretty big and comfortable. Fair breakfast. The hotel is located in front of a mall. very close to the center. Good restaurants in the area and easy ti find Uber and boda boda.

Reciption refuse Booking at the beginning. Employee need extra training to understand online booking. Everything else was good.

Evening food was nice. Close to shopping mall.

All good.

It was at a good location

Nothing really

Accessibility and security

Nothing

every thing at your property

nothing

The room size, the comfort, location and flexibility

Everything was good except the first breakfast which was shared with many guests who were attending a conference and we got inconvenienced

Its location

Not enough water for drinking and only one towel in the room

Very good breakfast. Spacious room. Very helpful staff. Location was very nice.

Commode was bit difficult. Hotel manager was not aware about the rate of room indicated in booking.com.