— The hotel location / El Gouna — The landscaped gardens — The cooking and food quality — The swimming pool area — The spacious room and terrace — The friendly staff — The flexible check-out policy

— The minimalist architecture and room furniture, in particular the raw concrete floors that look unfinished — Some plumbing issues (in particular shower water pressure, and no cold water on the wash basin) — The random quality of service (some staff could use training and coaching) — No swimming at the beach, as the water is too shallow — The not so good value for money and high prices (plus 27% tax), a very expensive stay for Egypt

It is well designed and the location with the pool and beach view is quite relaxing. More importantly is how the stuff is welcoming and engaging, they make the whole experience really smooth. Big shout out to Chief M Omar for his food, service and the very welcoming and caring attitude and similarly to Mr Jameel and finally to Mrs Randa for the exceptional shopping experience!

Please consider chrome cast enablement for TV in the room to give higher flexibility to watch my own TV streaming subscriptions.

Just loved it here. Going back with some girlfriends! Loved the vibe - Sam the DJ by the pool (loved his music) - the food was amazing, especially the bediun night and love their intention to become net zero - the masseurs were excellent - the facilities are fab - love how they got people to play volleyball on beach one day - love that it's so relaxing and friendly but equally calm - all so good. Overheard conversation by owner of El Gouna one day, who was sitting near to me, and was impressed at his apparent commitment to protecting the local environment.

Just a couple of few things which were minor - hairdryer in rooms are impossible (heavy, on a short cord and you have to press button down continuously - clearly not designed by a woman!) - occasionally some things were forgotten when our room was cleaned - and they could really do with a woman on reception to complement the male receptionists, who were great but perhaps not over welcoming or could speak great english.

We stayed here for 7 nights to escape the Belgian winter and soak up some sun! El Gouna offers plenty of activities (golf, tennis, padel, karting, snorkling) but the large pool at the hotel is so inviting we basically chilled there every day with the occasional kitesurfing and volleybal session - there's a volleybal court and Duotone kite center on site. The staff is super nice, fun and engaging - we knew them by name after two days. There's magazines, chess, checkers and backgammon boards at the pool and a guy handing out shishas. The crowd is quite young, mostly 30/35 year old couples. The food is the best we've had in Egypt. The spa is also great, has its own pool, sauna and steam room. Highly recommend, will be back!

Honestly can't think of many negative points... The Duotone center is expensive they charge 150 euro for one day of rental but it goes down as you book more days. Great service though, they pump your kite, set the lines and help launching. The hotel was built in 2019 so some aspects of the interior might use a little repainting or renovation but don't think most people would notice.

The view at night and most of the staff was very friendly also the room was clean

Every things was perfect but thier wa weeding on the resort the music was too loud we couldn’t sleep and when i ask them to confiscate they refuse, at least they should give discount for next time booking but they refuse

The place is beautifully designed . Breakfast was amazing . We stayed in the suite with private pool the room was very nice . Overall the staff was very polite and helpful . Hanna at the reception a young and promising professional she was super helpful , very pleasant and very professional.

The price is insane expensive , value for money it’s not what you will expect for a 500 Euro per night . They overcharge for everything even a water at the pool was crazy expensive . The hotel is far out which is nice but you have to count on the not so convenient transport , lousy and super expensive . The hotel charges you for anything and everything I would have expected a bit more luxury treatment and services for the price we paid

Casa Cook Gouna is our favorite getaway always and I have to say it was an exceptional experience. The service was outstanding, with every staff member going above and beyond to ensure our comfort starting from the welcoming staff at the entrance to the reception ( Both Mohammeds , Mustafa,Ahmad, Mina by pool i can remember the name of every one but each and every team member). The management clearly takes great pride in their work and big thanks to Mr.Saad for the experience , as everything ran smoothly and efficiently. From the beautifully maintained rooms to the attentive service

The hotel staff went above and beyond to make our stay an extremely memorable one. Their kindness and diligence really made it a pleasure to stay at this hotel (especially Gamil, Saad, Atef and Fatima). The breakfast was fantastic, with a big offering. The restaurant offered many options for dinner and all are high quality and tasteful. We stayed in the premium roof terrace room with a sea view and it was spacious, beautiful and had the most amazing views. The hotel and its facilities and activities were spot on, with things to keep guests entertained and small surprises that add a lot of value to your stay. The beach is spacious and the pool area has a great atmosphere. The hotel has a lot of fantastic small details which really make all the difference. The sustainability efforts are great to see and more hotels should follow. El Gouna is a wonderful destination which is very safe, clean and beautiful. The helpful events manager helped us plan a trip to Cairo in a private car and it was very well organised. Thank you Casa Cook El Gouna!

Location is great. Food is excellent (breakfast buffet is to die for) Service is top notch. Rooms with private pools are amazingly convenient. Special thanks to all Casa Cook’s team for all their help, service and warm welcome (the names I could recall: Randa from reception, Fatma from breakfast, Mustafa from breakfast coffees, Bassem the waiter).

The fish at the seafood night buffet was not really up to standards. Rooms could use extra closet space, a small table and chair with a mirror for make up..etc. The filtered water did not taste good.

This is a great hotel and would stay again. The staff were really friendly and helpful. It is not cheap to stay here but it is good value for money. I though the quality of the food was to a good standard. However, i thought the food choice and quality was better by the restaurant at the pool near the beach than the actual main restaurant.

There was nothing that we didnt really like about this hotel