1. Hospitality 2. Food Variety 3. Location of the property 4. Complementary boating and evening cultural programms

1. Lacking in Hygenity in washrooms accessible to general public 2. Their travel desk was throughout dirty 3. Gaming rooms equipment's were not maintained properly

Everything (especially the Reception Staff, Dining Room Staff and cleaning staff except for the items listed under "what didn't you like")

1. Elevators (at least one) not functioning in the Premium Tower most of the time 2. Functioning elevator being used as service elevator most of the causimg delays and damage 3. Very poor network/wifi. Perhaps the most outdated IT operations I have seen in a 5 star facility. 4. Couldnt work at all on the laptop for fear of damaging it as power goes off and on whenever there are heavy rains at least 10 to 15 times in a few minutes while the Laptop is booting. The Generator/Auxiliary Power coming on automatically is understandable but not if main power is repeatedly tripping every couple of minutes. If during heavy rains which is usually 20 minutes or so, the generator could be operated manually and kept on for half an hour until the main power is steady.

Can’t pick one reason. If you are looking for a local blending without many foreigners around you, highly recommended. Let us start with the complimentary boat rides, the welcoming staff, evening dance performances.. worth the stay. The staff was attentive to customer needs and you will always find someone whom you can reach out for help.Their facility extends to drivers at a very reasonable rate limited to meals and bath.

The following is not a don’t like, rather an opportunity to improve. (1) Provide an area for drivers to sleep, even if it is a big room with simple mattresses, (2) revisit the food prices, there are good options (cost, taste) if one sends their drivers out for 10 mins drive.

The staff from security guards and front desk staff to housekeeping and everyone else are a credit to this hotel. I was made to feel like royalty. My special thanks to Anju, Ashwin, Revathi, Rewa Supratik Vipin, Lenin and Nazim. Also numerous others . Superb service Views are stunning. Immaculately clean. Free boat ride and chai every afternoon. Evening entertainment was superb. I can't say enough good things about this place excellent value for money. I will be returning.

Not being able to stop for longer than 3 nights

Our rooms were very comfortable and well maintained with an excellent view of the lake. I particularly would like to thank the servers at the restaurant who made efforts to care about the needs of my aged parents. The masseuse at the spa did an amazing job.

A hotel at this level should definitely have drivers' quarters with full facilities, both shared or single, to choose from. Many guests travel long distances and like to ensure their drivers are well rested and can get this within the hotel at good prices. If tables at the restaurant are pre booked, please use a "reserved" board so that other guests are made aware and not unsettled suddenly during a quiet meal.

Had a great staycation at the Leela ashtamudi..went fr two day with family..the expectations from us wer all fulfilled by the pleasant nature of the staffs nd the hospitality provided.breakfast was more than our expectations..complimentry boat ride was ther wch v thoroughly enjoyed.v took the soa treatmnt wch was a great xperience and calming..thankyou fr making our weekend memorable.

Just a few words on the maintanence of the room .rooms wer al good .v booked 3 rooms..out of wch wer my parents stayed..the bathroom fittings wer Lil old nd was not comfrtbl ,the tap was working bt all those req a Lil more maintenance..if your team can look in..i will mention the room num .it's 211.

Such a beautiful spot, exceptional furniture, layout and design. The stay was very nice. A very scenic and special place. They offered us a complementary boat ride through the backwaters, high tea and cookies. The spa is also really nice, with awesome views.

The pool was not clean, I could not see through to the bottom of it. The ventilation in the room was super loud and there is no sound insulation, from my bed I could hear the phone rigging at the reception.

I loved the caring and helpful attitude of the staff. Even the special requests like Puttu and idiyappam were incorporated in the buffet breakfast. Chef and the staff was happy to serve. Great variety for dinner too and caters to all tastes. Room was Grand heritage lake view, it was very spacious and clean with a small balcony and amazing view of the lake. The spa experience was good too. In fact, you dont need to step out of the hotel.. though we did visit the munroe islands. Hotel travel desk was efficient with good cars and drivers.

The staff and service were brilliant everyone was friendly and very helpful. Is it situated close to town so easily accessible. The food was marvellous with a huge variety of quality dishes. The room we had was spacious and clean.

I think management should pay attention to cleanliness and general upkeep - The Raviz is a beautiful property however the stairs hadn't been cleaned and there was dried food on the occasion I did use the stairs. Small things like keeping windows and doors clean are important when a hotel is advertised as a 5star property.

The ambience was good. The food was great. The location is scenic and very beautiful. The property is very well maintained.

During my last stay I had a lovely room overlooking the swimming pool and the lake. Unfortunately, that spoilt me, and I felt let down by the room i was given. The rooms are not planned well 'specially the bathroom. Also, there were no bathmats and we had to remind the staff a couple of times before they were provided. The current management is much more professional, and rooms are maintained well but I missed the friendliness and the homely environment provided by the earlier management.