We had a wonderful vacation at this hotel, booking four rooms for our family. Everything was spotless, modern, and beautifully maintained. The staff was absolutely amazing – professional, friendly, and always ready to help. A special thank you to Michael the desk officer manager, who went above and beyond to make sure we had everything we needed. His service was exceptional. Also, Fernando, the food and restaurant manager was incredibly attentive and ensured every request was met with a smile. Thank you for a perfect vacation – we’re already looking forward to coming back this summer!

Wonderful family holiday, we were all happy because: - we booked two double rooms, got two rooms upgraded, the rooms are very clean, big and comfortable. Each room has two toilets and showers. Our kids have their own privacy. They clean the rooms everyday. - internet very fast but once in a while there’s none - full board, food is delicious. They also care about the special needs guests. Our kid cannot eat gluten, they make every meal for her whenever she needs. - the gym is very clean, new but no instructions for some machines. No staff who can be reached. - everyone can book table at all three restaurants they have. Foods are generally the same as the main restaurant. The asian is the best, we highly recommend. - entertainment is low budget but some programs are entertaining. - we love the dehydrating water refill system, there are machines everywhere where you can refill fresh water, top! - the manager Jasmine cares a lot her guests, she follows up and arrange birthday cake for our daughter, she had a wonderful 10 year old birthday celebration at one of their restaurants.

Guests reserved the sun beds although there are signs everywhere saying please don’t. The people are basically don’t care and ignore. Management should do something such as removing the towels after 30 mins to prevent. We saw many towels on it but the guests never showed up. Very annoying.

Excellent hotel that has just been totally renovated. The food was more or less the same, but there was a good variety of food at all meals and we were always able to satisfy all the family including the kids :) A small tip for families - the nuggets and fries at the waterpark bar are unbeatable, kids loved them! The hotel is very well-planned, everything is really close and we luckily got a room at a lower level, not at the top (the hotel is located on a hill slope). All the amenities in the room looked new. I would particularly mention the outstanding entertainment team which went above and beyond to satisfy every guest, including the small ones! Our kids spent a lot of time in the kids club and really had fun there, special thanks to Andra, Eva and Paula! The evening program and the fitness classes were also really nice. What was cool about the waterpark, it had slides for all ages, for little kids and a couple of more steep ones and it was built in a really safe way, so there was no need in a lifeguard there and the kids were able to slide alone as well. Overall - absolutely positive impression, we had lots of fun and highly recommend the hotel, especially for families!

Once we saw ants in the room and we started to be very careful not to leave any food around and I think they were just gone, we didn't even ask to do anything. The pools are not heated and that's totally fine, but they could have made an exception for the small pool (for toddlers).

Beautiful resort with super friendly employees. Everything was clean, the hotel itself is gorgeous and had everything we needed. We especially enjoyed the cocktailbar, but everything was of very high quality. The appartement itself was spacious and modern and had everything we could wish for.

The buffet could use a little bit more variety. After a few days, we felt like it was all largely the same sort of food again and again. Even though its of very great quality and it was always well stocked. We also weren’t that big fans of the a la carte restaurants. The Mexican one was fine, the other two weren’t that good.

Property was lovely! Aesthetics were great, exceptionally clean. Buffet restaurant had lots of variety, breakfast especially good, and the al la carte restaurants made it feel as though you were dining out, the food, service and look all great! Staff could not be more helpful, helped me plan for a birthday, book excursions and checked in with us regularly. Spa was lovely, and wet room facilities price very reasonable and well equipped gym! Areas for families and adults only, so accommodating for all.

Situated on a hill, so getting too and from the beach/shops is not ideal unless you book the hotel beach day. If you have a room at the top of the hill, it’s a bit of a walk, however there are staff members around 24 / 7 to give you a lift on a buggy, so didn’t bother us at all. The only downside really for me, were the alcoholic drinks, the cocktails were all pre-made and there were branded drinks listed on the all inclusive menu, but they did not have any of these, only local spirits

Nice and clean rooms and facilities. Great and varied food and drinks. Friendly and helpful staff. Would definitely recommend for a relaxing (family) holiday.

Depending on where your room is located, you might be faced with a relatively steep walk going back and forth to the restaurant / bar / main pool. You can always ask for the car/small train to bring you from reception, but this might not be very practical if you need to do this several times a day (especially when you are bringing a kid in a stroller like we did). 2nd minor thing to mention: the hotel is located on a street that is not really pedestrian-friendly.

Very stylish, very family friendly but with an adult pool works for people without children too. Perfect with our children (7,4) - the water park and activities were brilliant, the team who run the kids club and evening events couldn’t have been lovelier and hard working! The food was brilliant, a lot of variety. The gym was beautiful and a lovely place to work out. A wonderful holiday.

The only flaw was the a la carte ‘Asian’ restaurant (broad!). Either commit to one country and make it really good or just don’t bother I’d say. It was terrible. But a minor thing compared to how great everything else was.

Great value for money! I truly enjoyed my stay there; all the equipment was new and of high quality. The service was excellent, and all the staff were nice and attentive. I’d like to specifically mention Jasmijn from the guest relations department. Her impeccable support, kindness, and willingness to help were greatly appreciated! I had a flight change and couldn’t reach the relevant department, but she made numerous attempts to contact them while working. Moreover, she gave perfect advice and recommendations that made my trip even better. I wouldn’t have discovered those places without someone local who knows what’s attractive and not overly touristic. Overall, a great choice. 10/10!

We asked house keeping to switch the sheets and making up my room and they forgot it twice.

The best service I have received! Because of the security situation in our country, we had 2 flights canceled, I called to the hotel, explained the situation to them and asked to change our arrival dates, they immediately checked and gave me back an answer that there was no problem and they would postpone the booking date. After we arrived at the hotel we found out that they had upgraded his room to a suite and in the room they put a bottle of champagne and desserts for us. The hotel itself is very nicely designed. The food in the dining room is very varied and the dining room itself is very clean and tidy. The service of the entire staff is simply wonderful! We will definitely be back next summer.

The spa is very nice but a bit expensive.

Amazing design, great food (not huge assortment, but everything is tasty), the a la carte restaurants are amazing. Excellent service.

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