I had a horrible experience with my previous hotel booking, I was treated so terrible. I then called here and talked to the two night ladies at the front desk, and they went above and beyond. Ari the wonderful front desk lady saw me in tears, helped me out, got me my room on the lower level for my son. She went above and beyond to make me feel welcome. I will definitely come back, and I will recommend to anyone. Thank you for helping me and my family! You were amazing! It was so family friendly and felt so restful, the beds were amazing also! Thank you so much! And Ari you are an amazing person inside and outside! They are so lucky to have you there, you make people want to come back! ☺️☺️

Our king size room was so nice and clean! Love the sectional to sit on. We wished the TV would have rotated for better viewing. Breakfast was ok food wasn't to hot. More options like instant oatmeal, cream of wheat, hot chocolate. The waffles were good.

The shade would not go up for us in our room. People rebbing their motors outside our window was late night. Rooms are not too sound proof.

First time we stayed @ an AmericInn and we were very impressed. Very friendly staff & very clean rooms. No lingering smell. We decided to stay an extra day & the woman added it to booking.com without any problem. She was quick to get it done. We were greeted with a smile & checked out with a smile from the staff. Even the extended staff that was cleaning up trash outside greeted us. We will definitely remember this place when we come through again sometime.

Nothing

Staff at check in were friendly and prompt. When opening door to room, we were pleasantly surprised by the size of the room, as well as the cleanliness and overall function of the room. Most of the floor was premium vinyl, but there was a nice touch of having carpet around the bed area to step down onto a warm floor. The heating system was modern and up to date, and, unlike many places, the hot tub and pool actually were open, and they were great. This particular location also had a water slide, which we both enjoyed. The breakfast was very good: simple, yet met all of my needs. All in all, a great experience.

The pool was a great amenity, the gym was clean and had a variety of machines and free weights, and the staff were excellent!

I guess if I had to pick it would be maybe a lack of more health food options for breakfast. I always go for the waffles, but a better yogurt option would have been nice or maybe some peanut butter to add to the waffle? Not a huge issue.

That they don’t separate the rooms for dogs like they used to for smoking and non-smoking rooms. My husband is allergic to dogs and we weren’t even allowed to have breakfast because there was a dog sitting down there in the lobby when we walked out everybody acts like it’s OK to have dogs everywhere but they could separate the rooms and keep them separate

This hotel seemed quite new. The rooms are large and modern and well appointed. The room was clean and had a large comfortable bed. The staff were very polite and helpful and directed me to a Tyre outlet when we had a flat Tyre. There's a small pool with a water slide. We didn't use this but there seemed to be loads of kids in there having a great time. Breakfast was standard fair . Lots of restaurants within a few minutes drive (Olive Garden and a great Mexican). Also, it was very reasonably priced compared to some of the other hotels we stayed at on our road trip. Would highly recommend.

Not a great breakfast but satisfactory.

Breakfast was ok. Location was good

That the Booking.com site said the airport shuttle was free. Rapid Shuttle charged us 66.00 and we gave a 15.00 tip . Found out after the fact the hotel doesn’t get involved with shuttle. False advertising on Booking.com part. First and last time we will use Booking.com.

The staff was extremely helpful and pleasant all the time. It made our stay throughout the week great! They really are a great group of employees! The location of the hotel is perfect if you plan to see all of the sites in the Hills. The kids loved the pool area, especially the indoor water slide!

The only mishap with the stay was I was checked into a double queen when I had booked the King Delux, there wasn't one available the day we arrived, but they were able to get us switched over the very next day, and they were so great about making sure we were taken care of I didn't feel negative about it.

Great place to stay. Friendly staff. Our grandson had a blast on the water slide! Appreciated hot items for breakfast. Good value for the money. We will definitely stay here again!

I found the beds and pillows not as comfortable as other places. However, the rest of my family had no complaints.