The custom omelets were awesome. The location was convenient for our purpose. The bed was very comfortable. Our room was quiet.

There were three items that we found irritating. One, the water in the bathroom sink didn't work at all. This must have been an issue for previous renters, and yet the hotel continued to rent it to us at a high price. Since we were in a suite (the only one available, we were able to use the kitchen sink. The shower water worked fine. Two, the lighting for the mirror over the bathroom sink was dim. It was designer stylish, but not useful. Three, when we complained about the lack of water, we were not offered a discount, and the manager seemed puzzled that there was an issue. When we asked for a room change, we were told that they were fully booked.

The 2 queen bed suite is excellent for families- very spacious and clean. I like the kitchenette and the sitting space. The lobby area and cafe are nice and clean. The pool is great for kids and family-nice to lounge and have lunch.

The cleaning dept is not efficient. It took 2+ hours to get our room because it was being cleaned. The pool restrooms were dirty with toilet paper on the floor and urine on the toilet for days. One of the cafe workers was not using plastic gloves while working around the food area. And that same cafe worker was rude when I asked about the empty coffee -she told me to move the heavy coffee holder to get to the next one behind it. Also there was dog poop on the hallway rugs and sat there for 2 +days; I had to make my kids didn’t step on the poop every time.

Spacious suite for long-term stay. Very friendly and helpful staff. Decent breakfast.

A female staff member who made eggs to order for breakfast was unprofessional - on a few occasions, she claimed to have run out of order slips before scheduled close time of 9:30 AM, which resulted in some guests being denied their eggs to order. We had to get more slips from the front desk. Another time, she just disappeared well before closure time. The manager needs to ensure she change her attitude, else let her go. For extended stays, the room/suite daily rate should be somewhat lower than the regular rate for retail, non-business guests.

The location was convenient for our needs. My daughter was having eye surgery at MERSI which was an eight minute car ride from the hotel. That was key in my decision to book a suite at Hyatt House. The breakfast buffet was very good, with lots of choices available. The hotel was very clean and the staff were personable and accommodating. I really liked living a suite with a full kitchen, a living area and a completely separate bedroom with a door, which allowed my daughter to nap in a quiet bedroom after her out patient surgery, while I could watch TV in the living room and not disturb her rest.

The only thing I did not like was the mattress on my bed. I found it to be too hard and stiff for my personal preference. I would have appreciated a softer more flexible mattress. My daughter, on the other hand, thought the mattress on her bed was fine.

It's was an ok breakfast. Beds were comfortable

We were there for a family wedding. Many many rooms were rented out. Someone in our party was charged 180.00 for a bottle of wine and 2 mixed drinks. ( The bottle of wine is " Josh" which I have purchased at the store and is under 15.00. this young man in our party would not let me speak to management about this because he did not want to say anything. I have travelled alit myself and understand hotel bar prices are higher but that is absolute insanity.

Outstanding experience! Upon arrival, I was warmly greeted by the clerk and immediately received an upgrade to a full suite, which made all the difference. While I attended a conference, my wife thoroughly enjoyed her time at the hotel. Every time I returned, she was happy – and as the saying goes, "happy wife, happy life." The breakfast was excellent, with a clean and tastefully arranged dining area. The hotel's location was very good – family-oriented, clean, and quiet. I particularly enjoyed seeing the bunnies strolling around the garden in the morning. We will definitely stay here again.

This was an excellent business hotel located in the Route 128 area of Boston (high tech corridor). The building seemed quite new and facilities were excellent overall. Gym looked great though the pool was closed for the winter. The breakfast was quite good for this price class. The room was very spacious with a hot shower, minifridge, microwave and coffee maker. Very comfortable bed. Staff were friendly and highly professional.

I enjoyed the hot water in the shower but for some reason, the bathroom sink wouldn't produce COLD water, which made it nearly impossible to wash my face in the morning without scalding myself. The sprawling layout of the building required a long walk to get stuff from my car. Also parking spaces were a little narrower than I would like.

First of all, THANK YOU! We absolutely like your facility, staff, service and cleanness! Maybe pillows could be a bit softer :) We need to complain on something :) :) :) Seriously, we will be back the next time we visit your beautiful Boston and suburban communities! Have a lovely summer!

Nothing comes to our minds.

This is our go-to place when we visit Boston. Facilities are clean, and we enjoy the suite with the L-shaped sofa for hanging out with family. Pretty decent and fresh breakfast. Good restaurants not too far from the hotel too.

Went down to breakfast a little past 9 and they were running out of eggs but didn't seem to be planning to replenish. One other guest got really upset at them and made them make more. This is the first time this has happened to us.

From arrival to check out, everything was great. My request for my mother in law to have an ADA accessible room was honored; my request to have rooms close together was also met. Room was spacious and clean! The staff was welcoming and the evening bartender at the restaurant was amazing - accommodating, friendly and on point. Breakfast and dinner were both great - menu is a little limited but the quality was good.

We were driving an electric rental car and the two charging stations on the property were always in use even if the cars parked there were 100% charged. It would be great if the Hyatt House could ask car owners to move their cars to another non-charging spot once their batteries are at full charge so other visitors can charge their cars.