We only spent one night after our Inca trail hike there but I wish we had more time there. This hotel was in a good safe location. Staff were super friendly and helpful. Rooms were large with very comfortable beds. Breakfast was awesome. Nice views of town from the dining room window and balcony. Also, were able to drop our bags off they held them for 4 days while were on the 4 day hike. That saveds us use headach of lugging our bags around.

This is not a ctriticism of the hotel but streets are narrow in this part of town and the taxi driver dropped us off on the other side of the block with all our bags. Makes sure to tell the taxi driver to drop you of at the hotel door. When we went to drop our bags off initially that driver did take us to the front of hotel so it is possible.

It’s clean and on a quaint small street in the heart of feels like a small Europe. Tons of shops and boutiques in the area, as well as a pharmacy and laundromat directly across the street. Our receptionists were all EXTREMELY helpful and accommodating!! Especially Ana and Melinda and another who carefully not only carried all 14 of our bags to our rooms but also to our taxis. Cannot thank them enough for their kindness and their patience. Would gladly and quickly book a stay with them again.

Know that the area is on a hill and up many steps and sometimes larger cars (i.e. passenger vans) cannot fit on the street where the hotel is located. Most cars should fit though.

We stayed 3 nights here before starting the Inca trail. The hotel is beautiful and the rooms were nice and clean with comfortable beds and a TV with English channels. The bathroom was also clean and the shower was great. The included breakfast was wonderful (you pick what you would like the night before and they bring it when you arrive to the breakfast room in the morning). They also made a packed breakfast for us which was ready at 4am the morning of our hike. The reception and kitchen staff were very helpful, lovely and accommodating. The surrounding area is also very pretty. Would definitely recommend.

Just a note that if you are doing a trip our tour group was unable to pick us up directly from the hotel as it is on narrow streets (we had to walk 10 mins with our luggage) so maybe just check this with your tour group before!

The breakfast was great and the staff very friendly and helpful

The shower didn’t drain so well

Beautiful Hotel, amazing staff, above and beyond service! Thank you Melinda and Ana! They arranged so many taxi's for us and even picked up my laundry one day when I wasn't going to make it back in time. Clean, spacious room, loved the tables outside each room to soak in the sun & views and they even provide a throw to use, great extra touch. Breakfast was fantastic! The hotel is a hidden gem, luxury accommodations at a great price. Great location too. It is a little bit of a hike back up to hotel, but sometimes we just took a uber for $2.50 if we were tired.

Loved everything!

The hotel is beautiful and the staff is very helpful. Breakfast was served fresh. Location was almost perfect, near the center of the city. Walking distance to great restaurants, shopping, coffee shops, etc. Must mention that the hotel is located at the top of a hill, to reach it by foot you need to go upstairs (over a 100 steps) and it can be difficult with the altitude, we had to take a couple of breaks every time we had to walk back to the hotel. It's a bit hard for taxis to get to the door, although some of them do it. We had to walk down to a main street to meet our guides and rides for most of our tours.

My only complaint is that there is no A/C in the rooms (at least not in ours) and even though Cuzco is chilly at night, we couldn't leave the windows open for the air to circulate and cool down our room because we were close to a street and there were people hanging out at night making noise. I didn't sleep well the days we stood there because I was either hot or the people outside were loud. No fault of the hotel or staff.

The staff was professional, helpful, and thoughtful. During both stays they were able to accommodate an early check-in which was essential for us. We’re were traveling with 5 ppl and the rooms were very well appointed with great views. On my Birthday, every member of the staff was aware of the special date. Greeted me with a warm “happy birthday”, and my room had a special note and slice of cake which was delicious. The hotel breakfast was the best of our entire trip. And the location was central to everything we wanted to do in Cusco. 100% would recommend staying here. Anna and Lenin will ensure the stay is unforgettable.

The staff were so incredibly nice and helpful. And accommodating to some special needs we were having due to a few sick people. The place itself was beautiful and was such a find. I can't recommend this establishment enough. It's truly a wonderful find.

This has nothing to do with the establishment itself, but the altitude is something to contend with. I wish I had handled the altitude better because there was so much that I wanted to see and do.

What a great find in Cusco! This hotel is super convenient, easily accessible by taxi or Uber, and just a pleasant 10-minute stroll from Plaza de Armas. You'll find it very clean and comfortable, with spacious rooms that provide a relaxing retreat. The reception team is incredibly friendly and helpful, and the breakfast is delicious and diverse. For its superb value, I absolutely recommend staying here.

Nothing

This hotel is stunning!! We stayed in two different rooms due to different reservations and both were perfect. The beds and pillows are really comfortable which meant for a good nights sleep! We stayed on the second floor and views from the balcony, both day and night, are stunning. The complimentary breakfast is really delicious too and set us up for the day. The ladies working there are lovely and make perfectly cooked eggs! The staff here are all really friendly and nice, also helped us to book a taxi to the airport on the way home. The stairs into the centre are a bit of a killer so be aware 😂