If you've got an early flight or are coming back to Incheon airport after a travelling further out from Seoul (like Busan or Jeju) this is a great day trip/over nighter. The staff were very helpful and attentive, and very kindly let us leave our bags and then go and explore Wonderbox before we officially checked-in, which we really appreciated as we were only staying one night and leaving early the next morning. Loved the layout, design and size of the room. The bathroom and the bathtub were lovely. Byredo bath products too. The welcome cocktail inspired by the Jeff Koons sculpture in the hotel's collection was lovely and you could have non-alc version of it too. The room service was pretty good too, very generous portions (and if you also watch 'singles inferno', a must). The lighting in the room and the interior is quite dark, which I liked for the atmosphere it gave and I felt the lighting choices were just right but might be something to consider if you have any vision or accessibility needs. The facilities were great, a nice and small gym just for art paradiso and if you're staying during the week free entry to Wonderbox, Cimer and the art gallery just off in the courtyard below the hotel. We stayed as a couple so probably aren't the target demo for Wonderbox, but we enjoyed the hour or two we spent there, we went on maybe half the rides, watched the dance performance and played a few of the carnival games (at an extra charge). If you're a family I'm sure you could easily spend most of the day there. Cimer was very nice too- the jimjimbang outfits were comfy and probably the most stylish of all the ones we tried whilst in Korea. I'd say that the sauna area is pretty good but not quite as big/varied as Spaland in Busan, but the pool areas are much more extensive than any we had seen.

No complaints

Decoration and the welcome cocktail. Location is great! And tickets to access the entertainment around

I wanted to do my makeup and realized the light in the bathroom is not the best. I suggest including a mirror for ladies makeup that is easy to place anywhere in the room or bathroom.

Great location. Fantastic facilities. Plenty to see and do.

Lighting overall could have been a little better.

Staff were great and very welcoming. Hotel shuttle bus makes it convenient for early flights. Pillow menu was a nice touch.

Bed was a bit too soft.

The service was amazing. Professional, warm greeting, definitely going back

None

Great staff

N/a

Very clean, decetly good view from window, very nice and friendly staff