It's cleaner than most Egypt hotels. Think similar to Cabo. The breakfast buffet wasn't anything to write home about but it was decent. Not your usual American breakfast item flavors

I think staff was really pushing for the tips but it's fine. It's how they are able to make a living

Beach was beautiful and service was excellent. The waiters are super accommodating and friendly. The room was very comfortable and clean and spacious for us two traveling together. Overall, it was a great experience.

Breakfast and dinner had a lot of options but food didn't taste good at all. There's a general lack of attention to details in Jaz Crystal. At check in, the gentleman checking us kept asking for my card in a pushy way, which I didn't appreciate. The bathroom was never cleaned or towels were changed during our stay despite my request to housekeeping several times. Tiny improvements will make a huge difference.

I am thoroughly overwhelmed by the impeccable attention to detail during our stay. From the receptionists, Alaa and Ahmed, to Ahmed Emad and Ossama in the housekeeping department, every aspect was perfectly managed. Special thanks to Chef Ahmed Elsayed and Chef Essam for their delightful cuisine. I’d also like to extend my gratitude to the professional young lady, Injy Adel, as well as Doha and Marian (or Marina) from the dinner service. Additionally, I must mention the courteous pool attendant, Abdel Wali, and Mina from the bazaar who was incredibly polite and welcoming. I do not wish to overlook anyone, as every staff member was truly exceptional. Thank you, Jaz Crystal, for assembling such a professional team that made our stay exceptionally romantic and unforgettable. Khalid and I are eagerly anticipating our return next season, inshallah. Thank you once again, Injy Adel, and special thanks to Doha for the romantic cake and room decorations, which were beautifully crafted by Ahmed Emad each day.

90% of the staff are not professional they are totally 100% hard workers but not so welcoming they need more training except for the names I mentioned above

the beach is wonderful, never seen a beach with that beauty before, was exceptional, my kids enjoyed the pool as well it was spotless. The staff is very polite and respects you in many situations.

Limited options for food for dinner, Hotel room service food sucks !, No option for breakfast and dinner, dinner or snacks was expensive. no night entertainment, no animation team.

I liked the sincere service everyone all the staff is putting daily into this. Special thanks to Saeed from house keeping, chef Essam at the breakfast buffet and all they guys at the beach bar.

1. The ambient smell of Oud in the lobby, put me off. Get a consultant to advise. 2. Quality of the ceasar salad at the beach bar. Get a food consultant.

Breakfast was very rich, very big choices, it was excellent, staff very friendly, DOHA MOHAMED from guest relations greeted us with the most beautiful smile, was very caring and warm, we felt very welcomed and she helped in every way with our questions .and needs. She made our stay wonderful

Maybe a concierge at the reception that can guide the first comers with things to do in Almaza, and what to visit as we felt a little lost as 1st time to visit

Cleanliness was remarkable Helpful staff Fast response Massage at spa was great Sea front Daily activities

Other guests behaviour especially on beach, some were laying naked and didn't respect dress code Wi Fi was not working in room area, we were informed that the problem was due to technical issues with service provider Noise from grass trimming machine was too loud

the room was huge !! it was one of the best beaches I've ever visited !! the Internet though was s struggle and they didn't fix it till the 3rd day of our stay in the hotel !! but overall it was an amazing experience. its not very close to other places in al sahel It a place you go and disconnect. also there are a nice mall walk in distance from the place and nice bars and restaurant.

the staff wasn't helpful when we kept asking them to come and fix the internet. plus asking for a taxi or a driver was very expensive.

well, crystal clear sea, white sand beach, forget about the rest. beach is just amazing, staff is very friendly, amenities are good, good gym but relatively small. again and again and again, one of the best beaches worldwide, an absolute hidden gem

none , just a far drive from Cairo (expected and it has nothing to do with the property) we are talking Mersa Matrouh, hence for those who don’t like long driving, you can take a plane to matroh airport

smiley service

one elevator only not enough