The room was decently sized for a Japanese business hotel. The desk and TV layout is good for hooking up via HDMI. Was able to easily store my luggage and there were plenty of hangers for my clothes. The location is a short walk to Shimbashi station which has access to all the major destinations in Tokyo and the Haneda airport. A Seven-Eleven is just around the corner. Ginza's Chuo-dori is within walking distance. The location was great for touring Tokyo or shopping and eating in Ginza. The best part of the room was the in-unit washer/dryer combo that I used quite often. I stayed in Tokyo for around ten days so this was invaluable. Liquid detergent was included with the room. It had some learning curve to understand how to use it, but I really appreciated it.

The Wi-Fi connection was slow and I had issues getting my VPN to work; however there was an ethernet jack accessible from the desk which I used for my computer. I had to switch YouTube to 720p to try to get a smooth video. The location is noisy at night such that you can hear sirens quite often, even on a high floor. In the bathroom, the hot water faucet did not seem to work very well if at all.

Excellent room as the space is relative good for two. The luggage spaces are a little of a problem as it is a little cramp but we placed the luggages under the bed where is enough space for two luggages to keep. staff clear the trash and replace the towels everyday when you request. the bed is big enough for two, so that is great as many beds in tokyo is small double but this is actual double bed. staff are so friendly, they helped us alot in many of our enquiries. super close to two stations and allows you to travel out tokyo easily as there is JR lines that brings you out of tokyo easily without much transfers.

although shimbashi station has a straight train to Narita and Haneda airport which is great but the lifts are not near the Asakusa Line (which is where you take from and to the airport), so that is a bit had if you have a big luggage. They do provide the luggage delivery if you would like to travel hassle free. other than that, at night there are drunk and questionable individuals near shimbashi station as it is bars there where salary man drinks after. so if you are girls or alone, do be cautious. the hotel is safe though, so be assured you are safe in this hotel. morning commute might be very crowded as it is near the working district of tokyo.

Excellent service even though sometimes the language barrier may require some further elaboration to ensure that the right message comes across. But rest assured that they go above and beyond to ensure that you feel comfortable at the establishment. The size was relatively small, but similar or bigger compared to other similar prized accommodations. It was ideal for a family of three, but we did bring a crib for our baby as there was none available to rent. The location was excellent with an 8 minute walk to the Shimbashi Station that leads to all major destinations without transfer. Also Ginza was also at a walking distance in case you want to skip the busy train station. A lot of restaurants in the neighbourhood and small supermarkets. The toilet was excellent with a bidet. The hotel provides some amenities for free such as coffee, hot water, toothbrushes, sponges, hair brushes etc. It was a nice welcome as there was no need to bring those with you or walk to a store to buy some. Cleaning service was great as you could indicate whether the bin needed to be disposed and the towels needed to be replaced on a daily basis.

It is located next to the rails so you might hear some noise even with the windows closed. The cleaning was good, but you might still see some hairs here and there on the sheets. There were not enough photos on the site to provide you with an insight on how the room looked like and whether for example a crib or suitcases would fit. You had to rely on Google reviews with photos made by travellers. The pillows were not great so it is recommended to bring or buy your own. The blankets were very heavy but that is based on taste.

Location was great, 5 mins walk from 2 different stations. Love the fact that washing machine and microwave are in the room itself, super convenient. Would stay here again.

It is kind of in a busy red light district at nighttime, to be mindful of if you have kids. We had to walk past drunks etc on the way back at the end of the day (they kept to themselves so not a safety issue), and then in the morning past the heaping garbage and piles of empty bottles.

The hotel staff were competent in English. I forwarded my luggage ahead of my stay and they helpfully moved it to my room. This was something that the other hotels did not do for me. There was a microwave and washing machine in the room which was much appreciated. The hotel is a 6-7 min walk to Shimbashi station which is one stop away from Tokyo station on the JO line.

I did not realise shimbashi area was popular for bars. It gets quite smoky at night so your clothes might smell if you walk from the station to the hotel. The hotel is located a junction away from it thankfully so the noise is isolated.

Has microwave and washer in room and close to stations which is very handy and convenient. Good staff aid and services when required and even free coffee machine and facilities in lounge.

Humidifier requires a bit of cleaning as it's used frequently during winter or dry months. Would be great if they updated power sockets with USB outlets. Tv is not able to screencast from mobile devices and would be great to have Netflix or prime for international tourist or guest. No english channels or capability to access

I loved everything about this hotel. The staff were so kind to me even though I only spoke basic Japanese. They helped with every question I had and assisted with calling a taxi for me when I had to go back home. The hotel room was amazing as well. Spacious for me because I was traveling alone and the bathroom was beautiful. Wonderful amenities and amazing experience

Nothing, everything was perfect. I did want to stay here a little longer the next time I’m in Tokyo but, the price was out of my range :(

Its very close to the shimbashi train station - this is a major station with lots of train options. The breakfast is ok. There is a washer and dryer in the room which was very convenient. The neighbourhood is nice and quiet, apart from the trains. Staff is nice and helpful.

Our room was facing the close by train tracks and was a bit noisy. The bed mattresses is hard and not comfortable for people with back problems. The rooms are cleaned only once a week and they can get dusty.

The a/c as a split system that you can control is amazing instead of centralised cooling The laundry machine in the hotel was a godsend as it was so humid we did laundry every day! The location was good and lots of food options around The bed was soft and pillows were soft too, compared to other hotels this was on the good side of comfy Staff were very friendly and accommodating, we were able to check-in early for a fee per person so we took that

the mini fridge was tiny and not cold, seems to be leaking

Small but not cramped room that was super clean - bathroom was also not as small as some Tokyo accomodation In room washer-dryer and microwave is super convenient and the reason we chose another Tokyu Stay hotel Great location - right near a bunch of restaurants in Shimbashi and a short walk to Shimbashi station which has multiple lines, including the Yamanote line and direct airport trains to Haneda via the Asakusa line. Provided luggage storage before and after checkin/out