Location, lifts, flat ground in Hastings Street, having a washing machine , clothes dryer, ironing board, good iron, strong shower, availability of being able to get more toilet paper, dishwashing sachets for sink, washing machine and dishwasher. This was very convenient when only staying a week and needing to fly out so pointless buying all those products. Friendly staff. Access before check- in time to other areas until room was ready when too early.

The shower drain was very small and shower door did not stay closed so water can escape onto the bathroom floor if you don’t put something heavy against the door to prevent the leakage.

We love staying at the Mantra French Quarter. It’s in the best location right across from the beach. We park the car and barely use it. We had a two bedroom apartment with full fridge and kitchen, and large balcony. No dining table inside, only on balcony. Two lovely bathrooms, and a side wall laundry. Excellent air conditioning. White linen. Very clean. Rooms not made up on a 3 night stay, which is fine for us. Excellent pool area, kids love it. Lifts come quickly. Three tvs! Close to clean Bbq area which worked for us for dinner one night.

Previous guests had put washing powder in wrong slots and washing machine had small smell and needed a clean (not checked by cleaning staff- that’s ok - I cleaned it). Unfortunately drawer dishwasher did not clean at all (turned on but just washed the minor food scraps around everything, notified front desk). These were minor issues not affecting stay.

Location was excellent. We encountered three different people at reception who were all extremely efficient, friendly and helpful. We didn't use the pool but the area looked first class and a great attraction for families with young children.

We arrived at the Hastings Street entrance and discovered that reception is around the back of the building. That needs to be better communicated to customers. The reception doors are difficult to open (and keep open) when wheeling luggage. Automatic sliding doors would be a big improvement. The living area was cramped (no dining table) and the shower/spa required a big step to enter. We're not complaining; these are genuine suggestions to make the venue even better. Time for a make-over/update, perhaps?

The size of the room exceeded our expectations. It was the perfect size for a family. We were poolside and the view from the room was fabulous. Kids loved the pool and the location was amazing being right on Hasting's street. Having three bathrooms was amazing. The patio's in front of our room and the ability to open up the sliding doors widely was fabulous.

I wouldn't say this is something I didn't like, more of a suggestion. The kitchen didn't have Oils, salt & pepper, paper towels, simple condiments and food wrap products like glad wrap. When you're travelling for a week, it's difficult to take these things home.

Facing Hasting St great vibe location security was great and the foyer was clean

Possibly a little more pans and kitchenery items for cooking internally, the fan in the bedroom was a bit noisy, otherwise a great location, little loud at night but bearable, we would defintley stay again - only in the renovated apartments North quarter Level 3 only.

The hotel is lovely and staff are excellent. The facilities such as the pool are amazing and the convenience of Hastings Street and the beach at your doorstep is hard to beat.

Our room was tight and a little dated. It could use an update. The bathroom in the pool area requires regular inspection by grounds crew as it gets wet and dirty very quickly with the number of people using it daily.

The location is about as good as it gets in NH

I arranged for some sentimental bracelets to be delivered to the hotel as I had left them in a previous hotel. Although the Australia post website was suggesting they had been delivered, 6 days later, the hotel still weren’t able to locate them. I had messaged the hotel in advance to give them the heads up but got no response. This was disappointing as I had to ask pretty much daily and nobody could find them.

The facilities are excellent for little families. The pool is perfect with little pockets for all different levels of swimming confidence. The location was excellent being so close to hasting street and the beach. Staff were very helpful when needing a few things and were thankful for that.

I’ve stayed here a couple of times in the same month. The first time we stayed, our room was more modern and comfortable. The second time we stayed our room wasn’t as updated and was very tiny. The gardens out the back of our back door were very messy and we couldn’t get the pram through it. The TV was also basically in the floor which wasn’t great when having a crawling baby. It would be ideal to have it wall mounted.

Location, pool and rooms

There was very loud drilling / renovations from 9-3 weekdays and scaffolding up which looked unattractive. The noise was very unrelaxing . They should let guests know before they arrive so that they can alter their bookings . Although I love this place, I may have altered my dates for my holiday and the drilling and hammering terrible . A discount at least too

Excellent location. Walking to the beach, restaurants and hiking. Very comfortable bed.

Facilities were a little tired. Top loader washing machine was awkward to access, as the dryer was directly on top. Shower was over a spa that you had to step up into. This would be an issue for some people. Carpet had kinks which is an OHS issue and they were worn. We expected more from a room that was labeled as "deluxe".