I love the location, the kids club is great, the service is great, the food is good

The only thing I didn't like about the resort was that smoking is allowed everywhere. It was difficult to find a spot near the pool and the beach to avoid smokers. I booked the resort because of the kids' club and because it is family-friendly. I didn't expect smoking to be permitted on the property. I will not recommend it to my friends and family, and I will not return.

Ela excellence was just an amazing experience, I was afraid to change hotel that I always go their, but I found that it is the right decision to change because it is 100% better in everything food, rooms, staff.., when I arrived I was surprised that I have two assistants Sude and Metin to assist my vacation days and nights, everyday they send me on whatsapp the scedule of the day to not miss any detail in the hotel which is a very important thing. If I need anything in the hotel I just send message to Sude or Metin, the service will be done in less than 5 minutes😁, they were very helpful and kind persons. I realy love this hotel and I recomand it with all my forces. Thank you ELA EXCELLENCE, thank you Sude, thank you Metin for all your kindness. I will never forget this experiece and I am sure to visit it again.

Quality and selection of food was the best I've ever had at a resort. Spa treatments were incredible Wonderful pools, gyms and general facilities Helpful staff One of the best resorts and holidays we have had!

Small snags with housekeeping and room cleaning and check in was tedious and took too long. Bed and pillows could be comfier. Other than that it was perfection

The service was actually beyond my expectations it was amazing, the kids area is actually amazing.

The swimming pools are actually cold, the food at hayat restaurant was not that wow

A clean hotel! Very well organized! Staf 10+ for most of them except for few runners from the pool that would be helpfull only if they would get a tip! Food was good but too repetitive! Drinks ok (you would get a Corona beer only if you tip) Room extreamly clean and confortable! Spa service 10+ (massage is amazing, deff worth all the money)

No major -

The big pools The food The Bars Our assistants Imane and Alayna were very helpful and always avalable

No shuttle bus to city center and the taxis are very expensive (50€) to reach the antalya downtown

For winter season this is even too much Working 3 bars, a la carte's buffets, spa etc Was good overall

They could offer late check-out when hotel is empty, not to ask 150eur extra for 4 hours :)

We stayed one week before Easter. We had a family lagoon Appartement. Which was perfect with two boys sleeping in a separate room. Overall it is a great hotel and I think ideal for families. A high level of service and spacious areas to relax. A heated pool outdoors and one indoors which was great for the April season. We used the SPA, beach canapé, kids pool also heated and club was great. Overall for a week of getting some sun and relaxing time, it is the best experience we have had. We can recommend the Ela without hesitation and wish all who stay there a wonderful time!

Very good breakfast and best crew i have ever seen. A lot of activities for children

Waiting times were sometimed long in elevators, especially in dinner times

The food was exceptional. The resort has many free a la carte options to choose from which I found to be of a very high quality / standard. I personally prefer a la carte vs buffet as it prevents food wastage. Kids club facilities were great. Loads of entertainment options On the whole I found the staff to be very friendly with the exception of one incident when I tried to get my 8 year old son to play in the teens club arcades room (11 - 17 year olds). The chap working at the time didn’t allow him to play on the arcades even though it was empty. I thought he was being quite rigid with the rules. My son did get to play on the arcades quite a few times afterwards though when other staff members were present

I found the beds weren’t very comfortable. Our room also had a sofa bed which felt like sleeping on the floor.