Location was perfect. Upgrade was appreciated. Nice walk into town to shops and restaurants. Out the way of the hustle and the rowdy youngsters in the centre. Super clean and the man keeping the paths scrubbed and clean needs a wage increase.

I was in room 252 and the Cockerell next door needed done away with! Two of the staff weren't great. The lady on the front desk was a little argumentative when I said I hadn't had any missed calls "I can prove it to you" she said. I didn't need proof I just didn't have any missed calls. Also breakfast starts at 7am and I arrived at 7.05am it was very difficult to convince him to let me enter.

We love it here - this was my third visit. It is always special staying here. My room was gorgeous and nicely private. The pool is fabulous! A great stay. Excellent staff. Some of the staff were exceptional, especially Gloria. Marina was wonderful too, as were Ana, Pedro and Ivan. Looking forward to our next visit. Thank you

I arrived by train from Alicante and needed a taxi - the train station was quite a distance from the hotel! When I rang the hotel to ask if they could book a taxi for me to the hotel, the male member of staff said no. This made me feel stressed, as I do not speak much Spanish and was travelling solo. It was not a big thing to ask.

Beautiful pool and gardens in a great location close to the town centre. We really enjoyed the breakfasts, lots of variety and egg dishes cooked freshly as requested. Dinner was very good too with excellent service from all the staff. The rooms were comfortable but could do with an update.

All good. We booked for 2 nights and stayed for 3.

Genuinely don't have a bad word to say about this property. I had travelled with my mother to celebrate both of our birthdays, and ended up extending my stay for an extra night on a whim because I didn't want to leave. The gardens that the property is located in are beyond stunning. All the staff were very friendly and accommodating (we arrived from the airport quite late the first night as the kitchen was closing, and one of the waiters, Noel, was able to get us seated and fed). The food in the restaurant was amazing. Best of all is the value for money - I travel a lot and would consider the experience you get here as being *very* close to 5 star, but without breaking the bank. Will definitely be back!

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We had a suite this time and it was okay for size and layout but was very tired and needs updating, room 263. We did note others were in that process of upgrade. The facilities are good and staff excellent apart from the odd one, namely a waiter in the restaurant who did everything he could to avoid serving us but apart from that all good, the actual bar tender was excellent and made us feel very welcome.

Breakfast is buffet style and for the 3 days we were there the cold selection was excellent but eggs, bacon etc were cold even when just coming out of the kitchen. Not much choice for me being Coeliac. Very cold in the buffet so make sure you have a jumper.

Bungalow type hotel. One bungalow contains several rooms (the larger the room, the fewer neighbors you will have). The hotel has a swimming pool, sauna (reservation required), SPA (additional cost), bar. Of course, a restaurant and banquet hall(s?). But we used room service for dinner, so I can't comment on the restaurant itself. But what I can say for sure is that their dishes are quite DECENT! Well, something like Michelin level (both in presentation and taste, ... and in price). So we highly recommend having dinner there at least once. The breakfast is very varied, we can also recommend it. The rooms are quite large (we were in a junior suite) and contain a bath (and a separate shower). Excellent working climate control system (quiet, fast). Well, overall, we stayed overnight as we were moving from the south of Spain to the north. But we would have happily stayed a few more days to get to know the city better and to rest in the hotel. So we'll probably come back...

The hotel is lovely - great decor and beautiful gardens. We didn’t use the pool or spa but they looked fantastic. We ate in the restaurant one night and it was very good. The reception staff were very pleasant and helpful

The only reason I marked the score down to 8/10 was the bar staff. They were sullen and surly. No smile or welcome and we waited ages to be served. Even when I stood at the bar the bartender totally ignored me and carried on making a cocktail for another guest. No acknowledgment, not even a ‘be with you shortly’ The same staff fell over themselves to serve locals and off duty staff members It was such a shame, but it really took the gloss off of an otherwise lovely couple of days.

We managed to get a renovated room , which we were very happy about. It has enough space for 2, the bed is huge and comfy, the airconditioning works well and it's quiet. The room was quiet, we didn't hear the neighbours nor any noise from the garden/pool area. The pool area is beautiful, the water is the right temperature , you have plenty of sunbeds and shades. We liked that the hotel guests were all chilled and quiet , everyone respected the relaxing and tranquil athmosphere. It was only one family with 2 kids, who annoyed everyone with their loud screaming, but thankfully it was only during our last 2 days. Very close to Elche city centre. The restaurant onsite is great, with amazing food.

The renovated room meets the expectation of a 4 star hotel. The old room doesn't, it is only a poor 3star hotel quality with super loud air conditioning, rundown bathroom. The breakfast is basic, every day the same. If you arrive later (in the last hour of the breakfast) you wouldn't find fruit nor avocado, cos they don't refill it, so you'd better be an early bird. The serving at the pool bar was very slow in general

It is a beautiful space by the pool and not overfilled with people. It has nice chill out music played all day, which is really good and helps keep a peaceful atmosphere. The staff at reception were very good, as they let us use the facilities, store our bag, and access the sauna shower when we had a very late flight after check out. Pool bar staff were nice too.

The hotel menu was a bit pricey, which meant that we chose not to eat there. We ate in other restaurants around the area, which were better price or we bought food in the supermarket for lunch etc (100 metres away). The gym is a small room with approx 5 machines max in it.Also, it was not a big issue, but the bedroom was a little dark.

This place is a beautiful oasis on the outskirts of the centre of the old town, about 6-7 minutes walk away. The room was clean and comfortable, the pool area fabulous and there was an excellent selection of great food available for breakfast. The staff were very welcoming and my wife had the best full body massage ever , at the onsite spa. We'll definitely be back.

The only negatives were a lack of a waste bin in the room, other than the one in the separate toilet, and the showers in the sauna were in a poor state.