Airport shuttle was dependable and responded in reasonable time when called late at night. The breakfast is not really much, but the coffee is hot and ready. There are a couple of other very close options for a more filling breakfast. The staff and service are EXCELLENT. The guys at the front desk were very responsive (Frankie and John). On the day we left, we had changes in air reservations, and I suddenly needed to get TO the airport ASAP. They got the shuttle driver to make another trip with just us, asking only that we 'take care of him', so we gave him a nice tip. We needed extra towels for our party of three and when I asked the maid on our floor, she immediately got them to us, noting that they were still 'warm out of the dryer'. And she said clearly that if we needed anything else, to just come and find her. :). the hotel's WiFi worked just fine. It was quiet at night as well.

Well, there's probably nothing that can be done about it, but I rated the value LOW. This is more of a general statement. Hotels in NY anywhere near JFK are ridiculously expensive. The Five Towns was fine, a nice locally-run hotel. But in all honesty and being generous, the rooms and breakfast are maybe worth about $150 on today's market, and it was over a $100 more. Again, local 'chain' hotels in the same situation are even more, but just on principle, it's way overpriced.

Airport shuttle is good, they're especially helpful when you face changes on your in/out air transportation due to flight cancellations. We appreciated the help at the front desk both from John and from Frankie. When we had delay, Frankie very kindly allowed us to remain in-room until 3 pm for no additional charge. When we suddenly had to go to the airport sooner than planned, John worked it out for their shuttle to take us. We - of course - took very good care of the driver, tip-wise. Rooms are comfortable and quiet. Both stays, we had to remind them that we were three people, not two - for more towels. They were cheerfully and quickly supplied. Didn't get her name, but the (I'm pretty sure...) Jamaican maid o the second floor made it very clear that if we needed anything at all that we could just ask her.

Well, they provide breakfast as described, but it's fairly limited. Wish they had something more like breakfast sandwiches, etc. It wasn't a problem. Another thing I didn't like, but it's not Five Towns' fault. It's the situation. NO hotel anywhere near JFK is going to be reasonably priced. I'm just saying that if Five Towns had just been another ten miles further away, the room would have cost at least $125 per night less.

We stayed there overnight because it was only a 15 minute drive to the UBS arena. Because I had a pre check in process to go through early in the morning, i had asked the receptionist for a late check out since i would be leaving at 5am and coming back at 11:30am to shower and catch some rest before leaving again at 2:30pm. They were so nice to allow me to stay past their original check out time and leave at 2:30 at no additional charge, all they told me was to “have fun!”. Super nice and accommodating staff. Would DEFINITELY stay here again in the future.

Cell service and wifi was shaky…but I didn’t really care much for it.

Hospitable and cordial staff at front desk. When my bags made the shuttle bus—but I didn’t fit in (!), the hotel sent another van to Federal Circle for me and my bags now removed from the first bus. I was/am extremely grateful for this! The driver, Mr. Kilkenny, was so kind, welcoming and a true gift. I feel blessed to have met him.

The difficulty in operating the tv… I thought there might be some printed instructions in the room, but I could not find any. A general guide to the hotel, room, tv would have been helpful. I finally gave up!

From the start the staff were fantastic. We ended up missing our flight home & booked an extra night in NY with the Five Towns Inn. The staff really took care of us. They got us into our room before check-in time, helped us book the shuttle for the next morning & were genuinely available for anything we needed. The area turned out to be pretty nice, with an iHop, Target & other shopping stores all within walking distance. It's no 5 star hotel, but honestly, the people there made it feel like one.

Convenient for flights leaving from JFK, the hotel has a free airport shuttle. We were not in the room for long, but everything was fine (except the pillows!). Breakfast is provided but we left for the airport too early. Restaurants and fast food outlets are close to the hotel.

The pillows were very hard. The shuttle to the airport runs every hour, I'm sure it was every half hour last year! You can't get a direct answer when you use the message system, only a generic reply which doesn't answer the question asked.

Shuttle bus was great and very communicative. Room and bed were very comfortable. Nice to have a minimal offering for breakfast too but the coffee was weak.

Only food options within walking distance were Burger King, Appleby’s and some other fast food place. There were some vending machines for snacks and sodas, but as jet lagged travelers it would have been great to have an option for delivery of food and wine. Maybe there was and I just wasn’t aware of it.

Airport shuttle utilized to and from hotel. From the airport to the hotel took a long time (almost an hour) because of the driver having to go back and forth out of order to pick people up. The shuttle back to the airport left right on time from the hotel and dropped people off in proper order. I would advice anyone going to JFK airport to utilize someone local to get you around the airport. There is major construction going on and frequent road/terminal closures that could get you delayed if your driver doesn't have current updates.

I was happy with our short stay.

Our flight was cancelled on June 23rd as were a couple other flights. We booked an available room thru booking.com and called for the shuttle. The shuttle took a while to arrive and our phone calls to the hotel to ensure it was on it's way went unanswered. When we arrived at the hotel we discovered why. Upon arrival, there was a line up out the door of people who needed a place to sleep for the night. Only one front desk staff member was working and she was doing an AMAZING job trying to get everyone thru as quickly as possible. Some had reservations, some did not. Huge Kudoos to her - everyone was tired, a bit stressed and she was super friendly. The front desk also provided a phone charger we could borrow when we discovered that we left ours plugged into the seat at the airport. Our shuttle drivers were friendly and chatted about the area during our drive. There wasn't that uncomfortable silence.

Price - it was $600.00 dollars that we didn't anticipate having to spend While my daughter found the beds super comfy I found it too warm with the plastic protective mattress covers and with the air conditioner on I couldn't find a happy medium. However, the pros outweighed the cons

Good room, complimentary coffee and water available in reception. Airport shuttle runs on the hour and can be delayed depending on traffic and number of pick ups/drop offs - we waited over an hour at JFK for our pick up. Check in receptionist was excellent.

Receptionist in the morning (gentleman) was ignorant and rude, Such a shame as the lady who checked us in the night before was charming, helpful and funny. Nor=thing much in the immediate area, some fast food joints and a small shopping centre but if you're just using the place to stop over for a flight them no problem