Great location, convenient to public buses for travelling around the area. The room with balcony was very comfortable. The front desk staff were most helpful. The onsen!

Dinner was disappointing and I would not choose to eat at the hotel again. We had chosen to do so only once and that was more than enough. We arranged with the front desk to use the shuttle bus to get to the hotel from Nikko station. However the driver pulled away from the car park as we were running towards the bus - in the pouring rain - waving for the driver to stop, after we had been waiting for 10 minutes at the appointed spot. We had to phone the hotel to argue for him to come back as it was the last service of the day. The public bus turned out to be a much better option.

This hotel is fantastic if you wish to get away from it all. The nature of the hotel is such that it is designed to be on the lake and away from the town so do know that there isn't much around this hotel. The on site onsen is actually really nice and was wonderful way to end or start the day.

What makes the location so good and peaceful is also what makes it a bit of a challenge. Since there are no taxis in Lake Chuzenji you will be relying on the bus only to go to town and back. Still if you plan a little, this is quite workable.

Wester style onsen hotel near lake Chuzenji, very good service in the restaraunt, food was delicious. Onsen was wonderful, outside bath is also good. Rooms have a thermostat and central air heating, which is unusual in Japan.

To have a quiet room I had to turn off bathroom and toilet room ventilation off, together with fridge that was kind of noisy, luckily it had a switch to turn it off. I could hear the neighboors quite well, luckily they were quiet.

The food in the restaurant was amazing. Dinner, including seasonal specialties, was absolutely delicious, and the table service western breakfast (which we were not expecting), was fantastic. All rooms are lakeside, although it might be difficult to see the lake itself through the leaves during summer. We had a connecting door between our two rooms, and all the rooms have balconies as well. The outdoor onsen was lovely. With dinner and breakfast included in our room rate, the overall value was exceptional.

The interior is a little dated, and the coffee/tea lounge is only open from 3:00-10:00pm. It would make sense to have it open in the morning.

This was one of my very best stays in Japan. Reaching the place is easy, as the bus stops right next to it (Nikko pass is essential for this purpose, since the bus trip would otherwise cost a fortune!). The place is secluded, especially in winter. If you're after tranquility and mountains, this is the place. The resort restaurant serves its own breakfast and dinner - quite expensive, but this is a four-star hotel, and the quality of the food (and the service) is superb. For cheaper options, one may need to take the bus to the next bigger places. This property has two onsen pools: one indoor and one outdoor, both great. In the evening, there’s fire in the lounge fireplace, adding a very rustic feeling to the whole thing. We certainly enjoyed it. Overall, this is not a cheap place at all, but the quality was outstanding, and we loved every moment of the stay (except the morning we had to leave).

we liked everything. The menu in the restaurant is written in Japanese and French, though - just saying! I wasn’t sure all the staff spoke English (but most of the guests were Japanese, at least during our stay).

The service was superb! They were so nice to help us celebrate our son’s birthday by preparing the cakes for us. We were so grateful and amazed by their amazing above and beyond service. The French course dinner was excellent! We really enjoyed the peaceful stay!

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The service at Chuzenji Kanaya Hotel was exceptional. We ordered room service for dinner and we expected the usual American treatment where they knock on the door and leave the food outside. But at Chuzenji, the super sweet employee wheeled in the cart and set up a gorgeous table setting for us at the table in our room. It was such a lovely surprise to be treated so well despite choosing the cheapest food option.

Cozy hotel and very good location. I loved the silence around.

We had breakfast and dinner. Was delicious but the portions was like for a child. Not enough. For 70 000 yen 2 nights with breakfast and diner I was expecting more.

Beautiful and quiet location close to the lake. Calmer than the same Kanaya hotel in Nikko.

No response to the inquiry sent to customer center previously.

I regret not having a car to get around. Also most of the restaurants and stores close early.