Excellent breakfast buffet, so close to the airport as well. Very helpful staff.

A bit of neighbouring construction noise and traffic hazards as of April 2024, But growth and progress must go on!

Rooms were a good size and beds were comfortable. Loved the shuttle buses, to Tung Chung and the airport. Loved the location and the shops across the road, really good laundromat next to the shops if you need to wash your clothes. The hotel did offer this service as well. Staff were very helpful and the swimming pool was great

nothing, everything was excellent

Excellent hotel near to the airport offering shuttle services in every 30 minutes to the airport and metro station, The staff especially Mr Vishnu, went above and beyond to ensure my comfort, from arranging transportation to accommodating late check-out. The breakfast buffet was outstanding, offering a diverse range of international cuisines. The room was impeccably clean, and the modern design added a touch of elegance. Overall, the Sheraton Hong Kong Tung Chung offers a perfect blend of luxury and convenience. I would highly recommend it to anyone visiting Hong Kong, and I look forward to staying here again on my next trip.

Away from city

Great location for an overnight stay. From check in to check out impeccable service. Wonderful choice of restaurants. Fantastic stay.

Nothing

Love the service especially the hotel providing shuttle to and fro from hotel and to Tung Chung station was really convenient! Staff were great as well!

Would have given a higher rating but unfortunately the wifi is one of the worse I have encountered for a five star hotel. I could only send whatsapp messages because the network could not support picture or video exchanges which was sorely disappointing. I could not even scroll social media like instagram or tiktok and had to resort to using my own data plan which defeated the purpose of wifi… I was here for leisure but imagine needing to send files via email or zoom meetings? Forget it…

I had the pleasure of staying at the Sheraton Hong Kong, Tung Chung Hotel, and it was truly an unforgettable experience. Located on the same premises as the Four Points Sheraton, this super luxury hotel exceeded my expectations in every way. The amenities were top-notch, and the hotel staff were incredibly polite and helpful. A special mention goes to the front desk staff, particularly a gentleman from India who went above and beyond to ensure my stay was comfortable. The hotel's convenience is unparalleled, with a grocery store and an Indian restaurant on site. This was a godsend for me, as an Indian traveler craving authentic Indian cuisine. The complimentary shuttle service to the MTR station and airport was a huge bonus, making my stay super efficient and value for money. I highly recommend staying at the Sheraton Hong Kong, Tung Chung Hotel over opting for smaller, overpriced rooms in the city center. The luxury, convenience, and exceptional service make it an unbeatable choice.

One area for consideration is the pricing, which felt slightly steep compared to the Four Points Sheraton, located on the same premises. While the Sheraton offers exceptional services, the additional cost didn't entirely justify the upgrades for my needs.

Clean Has a kids club Staff friendly

Nothing

Breakfast buffet was great

Paying for breakfast

I had a wonderful experience at the hotel with staff willing to give you the best service possible. Perhaps because I was traveling with my fiancee for our last trip together before getting married, they upgraded our room to one of the suite rooms which made our experience even more unforgettable. (The total experience would have been just as pleasant had the room been not upgraded though.) The breakfast was delicious and we absolutely loved our time staying there.

The only minor flaw was that the shuttle bus that should be coming to the airport every hour to pick up hotel guests never came at the scheduled time. The hotel does give disclaimers that these buses are bound to be influenced by traffic, and the bus we took the next morning to the MRT station was on time and very comfortable, so I do believe this was just a coincidence. Nevertheless, the whole experience was wonderful.

The room is very spacious and toilet also very huge. We are family of five and two beds are queen size and the bed is very comfortable. Staff are well versed with English. Hotel breakfast is great variety and my bookings include lunch bento for hiking. Very surprised and nice arrangement. Kid room in the hotel is very quiet and I guess underused, although the kid room facilities are well equipment (Nintendo also provided). I only book one night and unable to enjoy full stay and I wish I will stay longer in this hotel.

Location is quite out skirt and must take shuttle bus to the nearest MTR. The queue to take shuttle bus were quite long and it is first come first serve.