Compared to other USA lodgement on this trip, I was happy to find oatmeal, yogurt and fresh orange juice at the breakfast. Easy and free parking on site and entrance to the hotel from both side of the building made access convenient especially with a lot of luggage. The staff is amazing, I did forgot my wallet in the room and they reached out on me by phone, WhatsApp, Instagram, email....and then they sent the wallet to my home in Spain by FedEx with all the cards and documents inside. Excellent service! I travel a lot and also work on tourism myself and this is not something that can be arranged as smoothly nowadays - Thank You <3

I never reserve smoking room as we are hypersensitive to odors, but at the check in I was told that the reservation came in as smoking room. Luckily the room was not that smelly and opening the window helped to freshen the rest. This is more as an advice to others that please read carefully the long descriptions of each room types as there are many and you might get confused as I did.

I'm a travelling motorcyclist. After what seemed to be a 70% rainy ride, rain gear soaking wet, I finally arrived at my 1st night's accommodation on my journey to the east coast. The warm and welcoming hotel owners took one look at me, and they immediately went "help mode"! They put me in a room the was easily accessible for me to unload my bike. They then offered to keep my bike in their nice dry garage too! They took all of my rain gear and dried it as well. The rooms are very clean and comfortable! Lots of amenities very close by. These folks definitely show their dedication to their guests! As a solo traveller, this location felt very safe and friendly! I would choose this place again in a heartbeat! Everything was perfect!

I like the location because it was right around where I needed to be and I like the fact that they accommodated that I couldn't walk up and down stairs and like the fact that they accommodated me because I had to leave earlier than what expected

I didn't have anything that I didn't like

The staff were very polite and able to deal effectively with any questions/concerns.

Our initial room assignment was occupied by guest who failed to depart on time, even after 5:00pm. No problem, the staff fixed us up with an improved room and location. Thank you.

The room was adequate. A little dated, but comfortable

Lack of secure outside, even though there was a card reader. Back entrance door was not secured against those not staying at hotel

I visit Massena on a regular basis, family still lives here. Never have I stayed at this hotel. Smelled so clean, newly remodeled. Very happy with the staff and family who runs it. I'll be back!!

No breakfast or even a room big enough for breakfast.

Location to family in the area , kindness of staff , right away noticed ground floor accommodation would be best for us without me asking .

I think they could do more with the breakfast that is advertised. Coffee good !

Could see they're putting alot of work into it, definitely alot nicer then when I stayed there last year

Great owner and staff, accommodating with everything. Went above and beyond upon arrival.

I would suggest looking at getting a fan for bathroom in the room we were in.

Everything. Staff went out of their way to make us feel welcome. Room was clean and comfy.

Maybe just a continental breakfast and coffee?