the property was amazing staff was very helpful and nice and I really loved how they set up my room for my birthday !!!

everything was very clean our room was cleaned everyday and mini bar was stocked to our liking we loved how attentive the staff was as well.

the resort staff was very nice and helpful , property was small easy to explore and walk around

the sea weed on the beach but they had staff trying to clean it up.

Very good variety of food. Fresh options made on the spot. Fruits snacks, eggs, hot dishes, Mexican food. Friendly staff. Got servers for tables aside from buffet. So very good

Friendliness at the reception. The front desk were rude asking for documents from my children. Fortunaly, I was able to get them from the internet. For us it was a local trip, so obviously we didn’t have my kids passports or any additional ID. I understand its a policy to help avoid children traffic but I think they should have mentioned beforehand

The customer service was exceptional. Ruth at the reception went above and beyond for me during my stay. Room servicewas great, cleanliness top notch  and restaurants staff were awesome. I really enjoyed my stay.. But in all I truly enjoyed my stay.

The only thing I would recommend, is that the staff should let the guests know that some of the restaurants are first come first serve and they can stop accepting people once they reach capacity

I really liked the property. We took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up room so that was definitely worth it. Beach was a little small with seaweed but it’s that time of the year, Cancun beaches were much cleaner of seaweed with turquoise water. Staff were nice and for the nice restaurants, go early or you will have a long wait.

Check in took a while due to bookings screw up on how many people and ages but got figured out.

Everything was amazing,the staff were very friendly and helpful,room always clean and tidy.Food were amazing,great presentation and taste. Do not hesitate to book this place, it's the Best. P.s. and ignore those few negative comments written by fussy "Karens" , there's nothing that you can complain about.

The customer service was exceptional. Ruth at the reception went above and beyond for me during my stay. Room servicewas great, cleanliness top notch and restaurants staff were awesome. I really enjoyed my stay.. But in all I truly enjoyed my stay.

The only thing I would recommend, is that the staff should let the guests know that some of the restaurants are first come first serve and they can stop accepting people once they reach capacity.

The staff were amazing!

Only two restaurants open a night right now and beaches have lots of seaweed.

Stunning pools, proper drinks, great restaurants

The reception staff are awful and downright unkind.

Beautiful property and the beach is amazing. The staff were all friendly and very helpful. We went as a family group of 8 generations. There were activities geared towards all of us. It was so relaxing!!

The food could have been better, but was good.