Great location in the city center, beautiful hotel, Opole ZOO not far from the hotel, apartment was clean, nicely equipped, wonderful hotel bar right in the hotel, in a quiet environment, good accessibility, possibility of parking directly at the hotel.

I rate the staff as the only fault, the lady at the reception was rude and unwilling, she even changed our apartments without even apologizing, the barmaids in the hotel bar were also rude and disrespectful. We like to go to this hotel, but the behavior of the staff discouraged us from staying in this hotel again.

Excellent personal service in every aspect (front desk, restaurant-bar, house kipping staff) very nice spa area, including choices of saunas, swimming pool, whir pool. Hotel side that I did stay is very clean. Food at restaurant-bar very good.

Better or more pillows, lack of chair and small table in double occupancy room, bathroom very clean but no shelves to put toiletry's, restaurant &bar menu very limited-specially dinner choices.

Personal service, front desk, restaurant / bar, room service, was very professional and helpful. Very nice rooms new side and SPA area was very exceptional.

Need more pillows, lack of small table and additional chair in double occupancy rooms. Menu need more polish dishes.

The breakfast was delicious with a great variety of options. The ambiance was warm and inviting, creating a relaxing atmosphere. The location is perfect easy access with the taxi, easy to explore the area. For me, this should be rate like in a 5 star hotel, more than what I expected. Receptions staff was so nice and friendly.

Very comfortable room and clean. Nice view onto the street. Friendly staff. I came early and had my luggage held for me until I came back later that day to check in. Great location. Easy access to places I was visiting. I did no use the restaurant but hope to next time.

Friendly and helpful staff (reception staff speak English), tastefully decorated room, air conditioning, nice view, and close to shops and public transport.

This did not affect my rating of the hotel, but the wifi connection was poor and slow, as is the case in most hotels. While the overall speed is great (reception staff reported 600 Mb/s), the speed in the room was closer to 2-10 Mb/s. Not suitable for work meetings. The bed wasn't very comfortable (bit worn out in some spots).

Loved the spacious room and the amenities were above satisfactory. The staff was really helpful and overall the experience with the hotel has always been the best one! Can't wait to visit again!

The only thing I did not expect was poor WiFi, i had an important meeting to go through but there was a very weak internet connection.

Good value for money. Comfortable beds, good and tasty breakfast options.

Lack of designated parking area; when we arrived there were no spots close by. Later we got lucky when a spot across the street became available.

The location was good and the hotel staff were very helpful. They helped as much as they could and even changed the room to a better one

The heating system does not work well and the cleanliness could be better

Really nice room, AC is was working as it should. Reception was always helpful.

Iron could be in each room, a little uncomfortable to go for it to reception.