Staff was friendly. Swimming pool was very clean and well maintained. Pricing was ok.

No air condition / cooling for sport facilities; no daily cleaning; no organized breakfast (just pick and pay); table tennis rackets were beyond wear and tear. A lot of noise during the day from the works in the neighborhood.

Everything was gorgeous!! It definitely was better than I imagined it would be! Kids had a blast and loved the pool!

The only downside was having to pay extra if we wanted room cleaning and towels. We weren’t advised of this so I only found out after a couple of days of noticing our room hadn’t been tended to or towels replenished and had to call reception to ask why. It would have been nice if this was communicated so we were aware.

Very good complex with nice pool.

Loud construction site next door for a major train station next 10 years

A great place for family vacation. Spacious room, big terrace, many attractions for kids. The view of Etna from our balcony was incredible. Supportive staff who made our stay great!

The location is very centrally placed for exploring the area a car is essential, the parking is right next to your apartment. The facilities were everything we expected from the photos and pool bar was great for drinks and snacks. The apartment was spotless, yes the kitchen was basic but had most things you need if you’re eating out every night as we did. A/C was great, beds comfy the only downside was one small sofa inside we could have done with somewhere comfy for us all to sit. Outside furniture on a lovely patio area.

Take bug spray it’s essential if your sitting out in the evenings

The object is really big and pleasantly arranged. There was a swimming pool (we also saw jacuzzi, but it was closed), a huge garden with a mini zoo and citrus trees, bar and a restaurant. Beautiful views all around, unfortunately due to cloud cover, during our stay, Etna was not visible.

The kitchenette is equipped only with kitchen appliances. When we arrived, we hoped for tea or coffee, but it was not in the assortment, which surprised us. Even in the cheapest hostels we've been to, there was an option to make ourselves a hot drink. In the evenings there was a shortage of hot water in the showers - we suspect that there is a very small boiler. We had to wait a long time for the water to warm up. In addition, we were surprised by the requirement in the regulations to clean up after ourselves. We always leave tidy after ourselves, but here was a requirement to wash the dishes, take out the trash, etc. Does this mean that the dishes are no longer washed later by the staff? This is entrusted to previous guests?

The venue is beautiful. Really relaxing and quiet. Everything in tiptop condition. Modern and spacious apartments. Large grounds to walk and relax in. Large pool, outdoor gym and other facilities in the grounds. Airconditioning in every room. of the apartments. Very polite and helpful staff. There were even a couple of peacocks roaming around

Definitely not deal breakers but one of the mattresses was a bit hard and some more cooking utensils in the kitchen would help.

Our apartment was spacious, clean, comfortable. The surroundings are peaceful. Mt Etna in the background. Pool and bar area is lovely! Staff were v friendly.

You need a car to stay there - particularly as there is no shop or shuttle bus etc on site. It would make a huge difference if they sold some basic supplies on site. Also as driving is quite stressful in the area, excursions or a shuttle bus would also be a fantastic addition.

the whole complex was beautiful. it was really well laid out with some amazing facilities. the staff were by far the best part of the experience - so friendly. helpful and kind. loved it!!! Was really good that after one week, we got the place all cleaned for the remaining time we were there. The infinity pool was absolutely stunning!!!!!!!!!

our mattress was uncomfortable but still managed to sleep. I also appreciate that they want to encourage people to eat in their bar/restaurant areas but would have been good to have had a few extra things in the kitchen from cutlery to pans etc. We managed fine though.

Beautiful place, very clean,friendly staff and great value for money! The pool is a highlight and the apartments are spacious and very well furnished with lovely terrace

It would be great if they offered a welcome pack of maybe water bread etc. We arrived quite late and there is no opportunity to buy even a bottle of water. Currently very loud building works next to pool also.