The breakfast always great, the location and the building always clean and with a great view, the service always perfect and the hotel was flexible with my check in. Thank you again for the entire service!!!!

but there is a point with the pool, sadly the glass of the pool looks dirty and the glass of the room too. It looked sometimes kind of forgotten and that's an important point since the hotel has a great view but with the glasses dirty you can't enjoy it properly.

Rooms are new and beautiful. Staff is nice and accommodating. They waited for us for a late check in and kept the restaurant open so we could have a late dinner. Restaurant quality is very good.

Hotel is so new that the rooftop, restaurant and lobby are temporary. So you are basically paying for the room and shouldn’t expect much besides it. Probably due to the ongoing works, the corridor carpet looks dirty.

Seems to have the correct features in the room. Nice to be clear of street riff-raff in lobby area. Booked it for the pool and stayed 2 more days.

First thing coming to mind is no language change from Spanish on the room service menu. Not really sure my order went in either! Walkway past sauna to pool very narrow.

Very central and safe in Ibague, great pool and friendly staff.

For a five star hotel there is a lack of English speakers, small service issues like: breakfast cups not clean, not attentive etc. as said, the staff is super friendly and wants to make everything right but not everything is right.

People were very kind, food was great and the rooms were spacious and comfortable.

Before making the reservation, there should be a disclaimer about the pool not being available.

The rooms were comfortable and spacious. The public spaces of the hotel were also pretty and comfortable. The staff was very well trained and seemed happy to help.

The pool is a little small and the music at the pool’s terrace was too loud. the breakfast buffet could improve in variety but it was good in general

The facilities and the customer service was excellent. I recommend this place to have a wonderful time. I couldn’t choose a better option.

The restaurant; the spa, the pool, the rooms. Everything was wonderful.

The facilities are excellent and the breakfast was very nice. The view from the rooftop pool was superb.

We had to go back and ask them to validate our parking again when leaving.

Excellent hotel in Ibague. The security guy on the first floor can be a little rude but everyone else on the staff was amazing!

Security guy in the first floor a little ride

Great location. Spacious and clean

Disappointed the pool wasn’t available - but I had been advised in advance