We were accommodated in the superior room, which was quite spacious and comfortable, with two large wardrobes. Bed was big enough and the mattress really comfortable. Parking lot is quite large, but if you come during high season it is quite packed. The building is a historical, charming belle epoque style hotel. Located in higher parts of town, but very close to the center and the skibus stop (also not very far away from the Hromovka parking and the starting point of the ski lift). Quite easy access to the city center with all the restaurants and bars. Though if you arrive in the winter, it might be quite tricky (small path leading towards the center is quite steep, not really a problem if you’re wearing regular shoes, but if you want to go down to the skibus or reach the slopes in your ski boots, it might be a challenge, we’ve managed, but some guests may feel a bit uncomfortable). A small, but nice spa center with a jacuzzi and a sauna, not for private use, but not more than several people at once. No problem with reserving the spa center (never heard of any app, you simply reserve it at the reception). The ski room is available with ski boot dryers.

Sometimes (especially in the evening) hot water was not really that hot. It was a bit cold in the bathroom (maybe because of the window). No elevator. During the winter you probably should consider using snow chains for your car to enter the last 700 meters of the road leading to the hotel (and also leaving the parking behind the hotel).

Breakfast was excellent; plenty of food, a lot of variety. We had one apartment for 2 adults and 2 children, 17 and 15 years old. It was quite big, enough for our family. Location is excellent.

The staff. Most of them speak only Czech. Sometimes was it difficult to understand each other.

A very good offer for both breakfast and dinner. There is a parking space for every room. Very nice staff, the ladies at the reception helped us with both a room upgrade and prolonging our stay. The hotel is located in a quiet part of the resort, close to nature.

The only disadvantage are the TV programmes, no international channels and mostly only movies in Czech with no news bulletins. But that's alright, there's not much need for television there.

Very friendly and easy going staff (from housekeeping to desk management) nice clean facilities. Family friendly hotel.

Food most definitely needs improvement, the breakfast was cold every single day, even though Ive mentioned it wasn’t warm it still didn’t improve- i guess the machines they serve the warm food in need exchange

I stayed at the Sněžka hotel for one night. The hotel is very cozy, clean, and modern. The window offers a beautiful view of the mountains. I enjoyed the restaurant with a diverse menu and the sauna. A special thank you to the hotel staff for the birthday cake! Despite not pre-ordering it, the hotel staff found a way to prepare it for breakfast. It was a delightful surprise! I would be happy to stay there again.

Staff. The girl in the resception - she is amazing like person and very professional. Sorry, I dont remember her name, but her birthday is same with my son. I hope she remember us :). Hotel really has own sharm. Very clean, very comfortable.

I have nothing to say

Friendly and helpful staff, comfortable and clean room, good breakfast, nice bar, handy ski room.

Distance from the lifts a bit of a challenge to walk with skis due to hills, particularly after heavy snow, but doable

Breakfast buffet was nicely diversified. Staff always kind and helpful. We had dinner three evenings at the restaurant which was outstanding. Traditionnal Czech food with a nice and creative gastronomic touch. The menu is limited but we asked for something different and the Chef obliged without problem. We used the spa every day (one hour free by reservation) and it was very pleasant and relaxing. Infrastructure for storing skis and drying shoes very convenient.

The downsides came from some of the other guests, noisy people during the night, coming back after partying in town, and people without discipline trying to use the spa whithout reservation or largely exceeding their time limit. People without education are always a nuisance, wherever you go!

Great location and friendly welcoming staff. Tomas and David at the reception were just excellent in helping us find our way around!

Absolutely nothing

The reception very cooperative , thanks to Mr. Jirka He did many things and advise us for the tour.

Every things good