The breakfast was excellent with a nice variety of food. The hot food was fresh and tasty. But more than anything, was the front desk staff. My husband checked us in, and he said she was the friendliest and most welcoming person he’d met at a front desk. I experienced the same with the manager, Taquila(?), when I called 3 days later, as I had been charged first by Booking.com and then by the hotel. She was pleasant and vowed to take care of the issue, telling me it might take 3-5 days, but actually accomplished the same day on my credit card.

Everything was what I expected, some a bit more.

The property was clean, easy to navigate, not too noisy, and a great location for the airport. Staff was amazing! We were there for a funeral and it really brightened my day how they interacted with my husband, baby, and myself.

No complaints.

We stayed on a weekend and it was very quiet, I loved that they had full size bodywash/ shampoo/ conditioner hanging on the shower wall , Heated pool, hot breakfast bar and next door to cracker barrel

I didn't dislike anything about the place

Location was great for Rupp Arena. Facility was very clean and well maintained. Our room was comfortable and spacious-very clean. (King studio). Dogs are allowed and we were placed conveniently at the end of the hall with no traffic outside the door. Staff were exceptionally helpful and pleasant. Great hot breakfast!

I can't think of anything

It was good I wish the breakfast had some non dairy options since my daughter is lactose free and more fruit options and gluten options as well but overall it was a good breakfast

I wished the cards on the door read better and I didn't have to go down lobby and asked for the cards to be redone so I could go into our room

The staff was friendly! Everyone was very helpful with a good attitude. The room was clean and spacious. Breakfast had a good variety. Pool was clean.

The jacuzzi was warm but the bubbles did not work.

The staff person when we checked in was great. The room was nice, and breakfast was pretty good.

In the morning, we had to wait and call for assistance - no one (staff and/or manager) really paid attention to the front desk. It was a bit ridiculous to be charged for parking. This is a deal breaker on returning, just on principle.

The breakfast is fine. A good selection of items. Excellent coffee. Would like to see it extended to 9:30. The staff is very friendly.

This is the first time my room wasn't immaculate. There were beverage spills on the cabinet doors and AC unit.

Clean, quiet, and comfortable. The location was right off the freeway and easily accessible.

Only one thing. There was no place to set the suitcase. Most hotels have stands to lay the suitcases.

it is conveniently located and easy to find. the staff is very accommodating, friendly, and helpful. The very best thing of my entire stay were the bed pillows! As a matter of fact I just ordered one of the down pillows for myself. The pillows alone made my stay perfect!

My refrigerator didn’t work but I didn’t contact the staff as I really didn’t need it. A microwave oven would have made the stay more pleasant; I think you need to strive to have them installed in all the rooms.