Amazing hotel with incredible views. Service was excellent. Room was incredibly clean and comfortable. The private outdoor bath was so relaxing. The public baths also offer an incredible view. The hotel itself is located in a fairly isolated area from the town, but they have a very convenient shuttle service that you can reserve to pretty much get to all of the big attractions in the area. They also come to pick you up from the train station and drop you off on your check out date. Amazing hotel and highly recommend.

Just was not able to spend enough time here. Otherwise really do not have any issues with the hotel. Again, amazing hotel and comes highly recommended!

We had our breakfast in the restaurant with a beautiful scene. The breakfast is good with a variety of choices. Especially we love the honey (from local Japan) as offer in the breakfast buffet. Our family like the honey a lot. Also the Japanese style breakfast and the bread are all good.

We are a bit disappointed with the dinner. We chose one Japanese style and one Italian style for 2 nights' stay. The taste is not as expected. Especially the fried fish we had for the Italian dinner which is not easy to eat by the kids. The location and services of both restaurants are good though.

The grounds and onsen are very well maintained. The location atop the hill gives a stunning view. Though it's a bit out of the way, nevertheless the free shuttle service is very well organized. The atmosphere is absolutely relaxing.

The buffet breakfast can have more varieties. Kaseiki dinner wonderfully presented, with emphasis on 'fish' which is good for sashimi lovers. Personally I would prefer to have more meat or different kinds of seafood.

This is for sure not a 5 star hotel as indicated on booking.com. However the service is exzellent. Everyone tries hard to fulfill customer´s expectations - this compensated for the missing comfort of a 5 star resort. The rooms with an on-sen have a marvelous view over the ocean and having an own on-sen is real fun! The restaurant prepares great meals - breakfast & dinner worth eat there If you want to get somewhere else they organize their hotel shuttle to get you there rather then calling a cab. They also take care about pick ups. Very helpful in an area where few people speak English!

On booking it is indicated as a 5 star resort - which the hotel definitely isn´t. To become one the entire resorts needs to be renovated e.g the pool area or the changing rooms rather look like 20 years ago. But as said above - the service provided compensates a lot

It's on top of a hill with panoramic views of Shirahama so that was lovely. However, if one has no car then it's a complete pain to get anywhere. The breakfast was extensive with lots of western and japanese choices which was great. The Japanese kaseki style dinner was very tasty too.

It's a Japanese onsen type hotel made up in an Italian or European style. However, the facilities are looking slightly tired and it was bizarre that the swimming pool closes early. This did not affect us as we were planning on an onsen style experience but for people who wanted sunshine by the pool or those with children then this may be an annoyance.

The setting of the hotel is great as a retreat and relaxing with the fantastic sea views, the staff are very friendly and helpful. The rooms were clean and the onsen is a great facility especially the infinity pool.

We couldn't work out what everyone does all day as there is nowhere much to chill, whilst there was seating it either wasn't comfortable for a long lounge or there wasn't many seats as if designed for aesthetic not for use. Outside the onsen for example could be a great lounging area. Booking meals in the restaurant seemed to be a big deal and wasn't straightforward.

The staff are amazing. Attentive and friendly from before we even walked in the door. They made every effort to look after us. The infinity pool did not disappoint. The views and condition of the onsen pool were exquisite and created a relaxing yet exciting atmosphere. Dinner at Nagi was delicious. The beef especially and the sashimi. A massive surprise was a pianist performing a short sweet set as we relaxed in the lobby after dinner. A lovely end to the night.

Wonderfully maintained property, lovely views, friendly staff. Good food - breakfast, Japanese and Western. Loved the fact that the hotel picked me from and to the train station, and also brought me to Tore Tore market. Lovely onsen views too.

Would have been nice if they offered a pick-up or drop off to the Sandanbeki Cliffs and Senjojiki platform. Heh.

The vistas were amazing, as was the personal hot tub on our deck direct from the local hot springs! The staff were fantastic! The breakfast buffet offered so many options and was delicious! There were lots of little things to do in the area every day.

I would have preferred menu options instead of the set multiple course meal each night. It was just a little too much food.

I arrive hotel late, the staff take me to the restaurant directly when we just arrive the hotel. And wait us finished dinner to do Check-in! And bring us up to our room, very very good service !! And the staff give good suggestions for us to visit famous spot around the area !!